Job Description

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Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

JOB TITLE:

Reverse Team Lead

SHIFT:

Tuesday to Saturday 7:00am-3:30pm

RESPONSIBILITIES:

Manage end-to-end returns processes from the RMA through freight returns and returned goods processing. Creating BOL's for appropriate return orders to vendors. Maintaining a good working relationship with the hub dispatch to coordinate in city store returns. Complying to strict scheduling with the vendors to acquire the appropriate RMA. Seek industry and organizational best practices; determine value and drive change where appropriate to gain efficiencies. Ensure all reverse logistics documentation is performed with accuracy & efficiency. Maintain targets, objectives, and goals throughout the warehouse and driver return process. Implement/supervise safe practices and ensure all are compliant with Occupational Health and Safety Act. Complete daily return log. Maintain warehouse product placement. Lead process for loading returns, staging and proper tagging. Coordinate communications effectively with internal and external clients. Time to Process, Tracking Time, Recovery Rate on Returned Goods, and Contract Compliance. 14. Able to load plan with daily trailers to ensure consistent flow of RVL goods within the network Ensure return paperwork is properly filled out/attached to product. Load rounder trailers every Wednesday & Friday with appropriate MTH return product Oversees the returns area, organizes items and areas for drivers when offloading. Printing off return slips to be attached to each specific return item. Organize pieces into specific return areas and stage them when BOL has been created to send off the appropriate pieces. Assist team with trailer loading for outbound product Ensuring the staging lines are tagged. Using Airtable to track daily returns and for looking up all relevant information. Maintaining scheduled email to Best Buy for all return pieces to receive approval and BOL. Communicate and work with staff to ensure the proper movement of materials in the warehouse. Interact with dispatchers and customer service to work as a team when shipping and receiving trailers Actively communicate with supervisor and operators to effectively handle required business level Responsible for the direction of the warehouse team by participating in shift planning, organizing priorities, assigning work and ensuring the understanding of company policy, procedures, performance and health and safety standards Monitor daily employee work assignments and follow up on performance results and responsibilities. Assist in the additional training of employees as required Maintain a clean and safe work environment

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HEALTH & SAFETY:

Follow the Occupational Health and Safety Act including Safety, Violence and Harassment laws Work in a healthy and safe manner following Metro's policies, procedures Always wear or use protective equipment Report any hazards you find in the workplace to your supervisor Must not use or operate equipment in a manner that would endanger yourself or others Must not put other workers at risk by your actions

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CORE COMPETENCIES:

Customer Centricity Fostering Culture Collaboration Problem Solving & Decision Making Managing Through Change Developing Self & Others Planning & Results Orientation Communication Always Improving Mindset Business & Financial Savvy

EDUCATION:

High school or equivalent

Why Join Us

Work in an environment where safety is our first priority The opportunity to build a career with a growing company Medical, dental, and vision coverage for you and your family Life and disability insurance Wellness programs to support your family's well-being A Retirement Savings Program with a company match Company team wear allowance Employee Appreciation Day Company sponsored social events Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.