Job Description

Revenue Operations Manager

Willcraft Technologies - Lloydminster, AB

Full-Time | On-Site | Monday-Friday

Revenue Operations Manager

Build the systems. Drive the growth. Shape the future of a 30-year legacy MSP.

Willcraft Technologies is a trusted, family-owned Managed Service Provider proudly serving the Lloydminster region for over 30 years. We support clients across healthcare, oil & gas, legal, accounting, education, and small/medium business with secure, reliable, proactive IT solutions.

As we enter our next stage of growth, we are building a more scalable sales, service, and customer success engine--and we're looking for a

driven, organized, operations-minded leader

to help us get there.

This is not a traditional "sales rep" role.
This is a

revenue systems builder

role.

About the Role

The

Revenue Operations Manager

is responsible for creating the processes, tools, and structure that keep our revenue engine running smoothly. You'll work directly with leadership to improve:

lead flow & qualification sales pipeline management CRM discipline client onboarding structure QBR preparation reporting & forecasting coordination between Sales ? Operations ? Finance
Your work will directly support new MRR growth, expansion of existing clients, and improved customer experience across the board.

If you enjoy building systems, improving processes, coordinating between teams, and helping a growing company scale the right way--this role is for you.

What You'll Do

Sales & Pipeline Operations

Maintain a clean, accurate CRM with clear next steps and follow-ups Create and optimize sales workflows, templates, and documentation Prepare proposals, follow-ups, and pre-call materials Coordinate and schedule discovery calls, demos, and onboarding meetings

Revenue Enablement

Build reporting dashboards for pipeline, forecasting, and KPIs Identify bottlenecks and recommend improvements Support leadership with revenue planning and forecasting Standardize sales-to-service handoff processes

Client Success Support

Prepare Quarterly Business Review (QBR) packages Assist with onboarding checklists and communication Coordinate client updates, renewals, and follow-ups Monitor client satisfaction indicators and help identify opportunities

Process & Systems Improvement

Document and improve procedures for sales, onboarding, and account management Introduce tools, automation, and best practices for efficiency Help develop repeatable processes that scale with the business

You'll Be Successful Here If You...

Are extremely organized and enjoy building and creating systems Can manage multiple priorities without losing details Communicate clearly and confidently with team members and clients Enjoy supporting others and enabling them to perform at their best Are proactive--if something is unclear, you take initiative Love improving systems, processes, and workflows Have strong follow-through and keep tasks moving forward Want to be part of a fast-growing local business

Qualifications

Required:

3+ years experience in sales operations, revenue operations, business operations, or client success support Strong CRM experience (HubSpot, Salesforce, or equivalent) Excellent written & verbal English communication skills Strong organizational skills and attention to detail Ability to coordinate between technical and non-technical teams Comfortable speaking directly with clients

Nice to Have:

Experience in an MSP, SaaS, or technology service environment Exposure to QBRs, account management, or customer success Familiarity with KPIs, forecasting, and reporting dashboards Experience creating documentation, templates, or workflows

Compensation & Benefits

Competitive salary based on experience Bonus eligibility based on performance and company growth Extended health and dental benefits Complimentary gym membership to Viking Strength Opportunities for professional development and certifications A leadership team that cares deeply about culture, growth, and employee success

About Willcraft

Willcraft is known for long-standing client relationships, family-owned values, and a service-driven culture.

We hire, lead and reward based on our core values:

Integrity o Accountability o Service Above Self o Respect o Continuous Improvement

If you want to be part of a company with modern ambitions--and contribute directly to company growth--we'd love to meet you.

How to Apply

Submit your resume and a brief cover letter telling us:

Why you're a fit for this role What part of revenue operations you enjoy most What motivates you to join a growing IT service provider
Apply directly through Indeed or email:

careers@willcraft.ca

Job Type: Full-time

Pay: $75,000.00-$150,000.00 per year

Benefits:

Dental care Extended health care Paid time off Wellness program
Work Location: In person