Job Description

Position Overview - The Reservations & Marketing Coordinator plays a crucial role in driving the hotel's financial performance and brand presence. This dual-focused role involves managing revenue strategies to optimize room occupancy and rates while supporting the hotel's marketing initiatives. You will collaborate closely with the Reservations & Marketing Manager to ensure seamless integration of revenue management, digital marketing, and guest engagement strategies.

Key Duties & Responsibilities

1. Revenue Management Support

- Monitor daily hotel performance metrics, including occupancy, ADR, RevPAR, and market share.

- Assist in analyzing market trends, booking patterns, and competitor activity to adjust pricing strategies to maximize revenue.

- Update and manage rates, availability, and restrictions across all distribution channels.

- Support the Revenue & Marketing Manager in forecasting demand and preparing revenue reports.

- Conduct rate audits to ensure accuracy across all platforms and identify opportunities for revenue growth.

- Assist in the development and implementation of revenue strategies for special events, holidays, and peak seasons.

2. Marketing Coordination:

- Collaborate to plan and execute marketing campaigns, including email marketing, social media, and content creation.

- Maintain and update the hotel's website, ensuring content is accurate, engaging, and aligned with brand standards.

- Coordinate and schedule social media posts, responding to guest comments and engaging with the online community.

- Support the creation and distribution of marketing collateral, such as digital ads and promotional materials.

- Assist in managing the hotel's CRM database, segmenting guest data, and creating targeted marketing campaigns.

- Track and analyze the performance of marketing initiatives, providing insights for continuous improvement.

3. Group & Event Coordination:

- Liaise with group clients to manage blocks and ensure group reservations are accurately entered into the PMS.

- Assist in preparing group contracts and respond to RFPs in a timely and professional manner.

- Coordinate with operations teams to ensure seamless execution of group events, meetings, and special occasions.

- Monitor and manage group rooming lists, ensuring all details are accurate and up-to-date.

4. Guest Experience Enhancement:

- Assist the Guest Services team by covering Front Desk from time to time and taking calls from guests.

- Collaborate to ensure that guest inquiries related to rates, promotions, and availability are handled promptly and efficiently.

5. Collaboration & Communication:

- Work closely with the Revenue & Marketing Manager to align revenue and marketing strategies with overall business goals.

- Communicate effectively with all hotel departments to ensure smooth operations and a cohesive guest experience.

- Participate in regular meetings with management to review performance, discuss strategies, and share insights.

Requirements & Qualifications

- Minimum of 2 years of experience in revenue management, marketing, or a similar role within the service industry.

- Proficiency in hotel PMS, channel management systems, CRM platforms, and digital marketing tools. - Highly knowledgeable of Social Media marketing campaigns and AI tools.

- Strong analytical skills with the ability to interpret data and make informed decisions.

- Excellent communication, organizational, and interpersonal skills.

- Ability to multitask and work effectively in a fast-paced environment.

- A keen understanding of the Whistler market and its seasonal dynamics.

- Creative mindset with a passion for driving results and enhancing guest experiences

Job Type: Full-time

Pay: From $28.64 per hour

Expected hours: 40 per week

Benefits:

Commuter benefits Company events Dental care Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Vision care Wellness program
Work Location: In person