Job Description

Melanie Auld Jewelry was founded with a deep appreciation for the genuine connections we make with the people and places in our lives. We believe that everyone has a unique story to tell, and our brand is dedicated to celebrating life's significant and everyday moments through thoughtful design and meaningful jewelry. If you are seeking a fulfilling career that offers new challenges, growth opportunities and the chance to work alongside like-minded, inspirational, and driven individuals, you will feel right at home.

What The Position Is:

As a retail stylist, you are passionate about jewelry and fashion. In this role you will play a pivotal role in representing our brand to our customers, providing high level customer service, addressing their inquiries and creating meaningful experiences . Your primary objective is to serve as brand ambassador for Melanie Auld Jewelry, prioritizing customer needs and ensuring their utmost satisfaction.

Responsibilities:

Engage and connect with MAJ customers in person, DMs, and phone calls. Understand and assess customer needs to ensure a personalized and gratifying interaction. Foster enduring relationships and build trust with customers through open, interactive, and clear communication that aligns with the MAJ brand voice. Adhere to MAJ procedures, guidelines, and policies. Go above and beyond to exceed customer expectations. Embrace innovation and stay updated with industry trends to enhance our customers' experiences continuously.

You are:

Proficient in multitasking and adept at thriving in a fast-paced environment. A self-starter, driven by continuous learning and personal growth. Patient, empathetic, and an exceptional communicator. A problem solver and big picture thinker who enjoys finding creative solutions. Able to collaborate effectively within a team and independently manage and prioritize tasks. Proactive in seeking feedback, asking clarifying questions, and resolving issues in a non-confrontational way.

Requirements:

Possess a minimum of 1 year of experience in a customer service-oriented role. Strong communication skills. Ability to remain calm and composed in challenging situations, with the aptitude to handle customer complaints and resolve issues with empathy and professionalism. Experience with Shopify, Gorgias, and/or Lightspeed is a plus! Jewelry retail experience is an asset Must have open and flexible weekday and weekend availability between the hours of 10:30-6:30pm

Benefits:

Generous staff discounts on our jewelry.

Compensation:

Hourly rate: $18/hr
If you believe you possess the qualities to excel in this role, we invite you to apply with your resume and cover letter. We are eager to meet you and welcome you to our team!

Job Type: Part-time

Pay: $18.00 per hour

Benefits:

Flexible schedule Store discount
Work Location: In person