Job Description

Habitat for Humanity Greater Vancouver is growing and seeking a motivated

Retail Store

Manager

for our Langley ReStore. Your retail experience and ability to manage people is valuable to our organization. This role offers a rewarding opportunity to build a career with purpose, contribute to a respected global nonprofit, and help local families access safe, decent, and affordable homeownership.

This is a

full-time permanent position

based in Langley, BC. The Retail Store Manager reports directly to the

Director of ReStore Operations.

In our ReStores we sell new and used building materials, home decor, furniture and appliances. If you are a strong merchandiser, have worked in a warehouse environment and have retail management skills please submit an application.

This is a great opportunity for meaningful retail employment outside a mall or big-box retail environment. We have a lot of fun and really make a difference in our community.

JOB DESCRIPTION

Job Title

Store Manager

Job Summary

Reporting to the Director of Retail Operations, the Store Manager will be responsible for the daily operations of the ReStore and in the creation and maintenance of a cohesive team spirit within the store, and in conjunction with the other stores. The Store Manager will promote the long-term growth and operation of the store. Unique to other Retail operations, the Manager is also responsible for creating both a positive customer and a volunteer experience, as these elements are critical to the operations from a resources perspective, both dollar and human resources.

Organizational Values

Housing for All

Human Dignity

Partnership

Faith in Action

Diversity and Inclusiveness

Key Roles and Responsibilities

Maintains and grows overall retail sales through the adherence to pricing and sales policies and procedures and through the execution of an excellent customer and volunteer experience.

Effectively manages volunteer and paid staff by determining the appropriate delegation of task, providing the corresponding training, supervision and feedback. For paid staff this includes formal performance management.

Partners with Assistant Managers and/or Lead Sales Associates effectively to enhance people management and operations of the ReStore. Provides appropriate coaching to the store leadership team to maximize on their performance and assistance in management.

Ensures appropriate processes and controls are in place for the efficient operation of the ReStore.

Responsible for the recruitment and selection process for ReStore staff, paid and volunteer, including leadership of orientation, training and scheduling.

Effectively supervises and trains their staff

Promotes the mission/mandate of Habitat for Humanity and the ReStore to the general public

Ensures inventory is merchandised in a safe, timely and pleasing manner and that all product has been priced and prepared for sale in accordance with ReStore best practices while keeping in mind to discount, destroy or recycle slowly moving or damaged inventory regularly.

Ensures adherence to ReStore health and safety practices including the maintenance of all appropriate certifications to work in the warehouse facility, store security and other good business practices.

Accurately creates cash floats and close out financial transactions daily.

Ability to use relationship building skills in strengthening the connection between various vocational groups partnering with the ReStore in providing a volunteer workforce.

Acts as the liaison with donors of used and surplus home decor and building materials.

Ability to expeditiously but tactfully filter unwanted materials from donations, value and display donations in a timely manner.

Responsible for the general maintenance, cleanliness and security of the ReStore including management of the recycling programs and materials removal. Managing security includes being on call for security system breaches.

Complies with all policies and procedures

These are representative duties and responsibilities which are not all encompassing and may change from time to time.

Qualifications

Education and Experience

Post-secondary education in business or a related field is an asset

5-10 years of experience in retail, home decor, building materials or related industry

5 or more years of experience in managing a team, including performance management is an asset

Previous experience in dealing with a workforce challenged by barriers is an asset.

Forklift and First Aid certification is an asset

Valid driver's license and clean driving record.

Knowledge, Skills and Abilities

Ability to work effectively under pressure while maintaining a collected and pleasant composure promoting an approachable and pleasant work and retail space.

Enjoys being known for providing superior customer service

Expertise of and ability to execute the retail sales experience

Appropriate understanding and effective management of different work forces to achieve maximum efficiency.

Ability to handle tasks that require physical strength and endurance, such as lifting, carrying, pushing and pulling.

Strong capacity to multi-task.

Strong interpersonal and relationship building skills, teambuilding skills are an asset.

Detail oriented, with strong verbal and written communication skills.

Good dispute and conflict resolution skills.

Strong understanding of health and safety requirements

Job Type: Full-time

Pay: $60,000.00-$67,500.00 per year

Benefits:

Casual dress Dental care Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Experience:

Retail management: 5 years (required) Merchandising: 5 years (required)
Work Location: In person