Our Mission:
Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.
Come Join Our Team!
Purpose:
The purpose of this role is to provide efficient management of the store, its team members, inventory, achieving sales targets, and assisting customers. Maintain/create relationships with sales reps, OT's/PT's, and internal departments.
Location: Ontario Medical Supply, Kingston
Reports to: Retail Sales Manager
No. of Positions: 1
ATR: 4800
Type: Full time, Permanent
Salary: Salary, commensurate with experience
Benefits: Yes
Job Responsibilities:
Manage sales daily to ensure goals are met
Responsible for all merchandising in the store
Ensure excellent customer service is maintained
Support team when customer service issues are escalated
Communicate expectations with team and monitor team's performance to help team reach all goals
Liaison with other departments to advance workflow
Work with inventory team on product returns to vendor
Ensure all inventory levels are accurate, monitor stock daily
Perform all location banking requirements
Responsible for setting and reaching sales budgets and communicate the numbers to team
Set up training sessions for staff
Facilitate regular team meetings to communicate and implement new/existing policy and procedures
Ensure employees are working in compliance with company policy/practice/procedure
Perform staff performance assessments and reviews
Manage team vacation and payroll using Avanti
Action all new hire requirements from posting to training
Provide performance coaching and/ or disciplinary action
Create initiatives to increase sales and engage team
Support Retail Manager and other Store Managers when needed
Qualifications:
Experience in managing retail store
Knowledge of medical supplies and equipment an asset
Must be proficient in the use of Microsoft Office applications (Word, Excel and Outlook) and ability to learn new computer software
Strong interpersonal and communication skills, both verbal and in writing
High standard of customer service
Ability to work within a team environment as well as independently
Ability to remain organized and to prioritize workload
Problem solving skill
Skills:
A high degree of initiative, organizational and time management skills and ability to multitask in a busy environment under tight time constraints and deadlines. A self-starter.
Comfortable working autonomously and across multiple tasks and reporting into different project working teams and staff members.
Excellent verbal and written communication, customer service, reporting, and presentation skills.
Knowledge of corporate and administrative policies and procedures.
Ability to remain organized and prioritize workloads
Ability to communicate effectively with internal/external contacts, both orally and in writing
Exceptional judgement and discretion in handling complex and highly confidential information. Excellent social skills, able to operate with diplomacy, tact and empathy.
Human Resources:
While we thank you for your interest, only select applicants will be contacted regarding the position.
Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.
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