Job Description

Dispensary Manager -

Position:

Full-Time

Reports To:

Owner / Directors

Location:

Higharchy Dispensary

Tagline:

High Quality. Higher Standards.

Position Summary

The Dispensary Manager oversees all daily operations of the retail cannabis store to ensure a high-standard customer experience, compliant operations, and efficient team performance. This role is responsible for staff leadership, inventory control, compliance management, and driving sales performance. The ideal candidate is reliable, organized, professional, and experienced in a supervisory or management role.

Key Responsibilities

1. Leadership & Staff Management

Oversee daily performance of all budtenders. Create weekly staff schedules ensuring full coverage and efficient staffing levels. Conduct interviews, hiring, onboarding, and training for new employees. Delegate tasks clearly and fairly, ensuring expectations are understood. Hold staff accountable to policies, attendance, and performance standards. Provide ongoing coaching, feedback, and conflict resolution. Lead pre-shift meetings to review promotions, product knowledge, goals, and updates.

2. Customer Experience

Deliver a premium, friendly, and professional customer experience at all times. Step in to support customers during busy periods or when issues arise. Handle customer complaints or escalations promptly and professionally. Ensure the store atmosphere, cleanliness, and vibe reflect brand standards.

3. Inventory & Product Management

Perform daily inventory counts and adjustments. Manage ordering, receiving, and stocking of cannabis and accessory products. Track product movement and trends to guide purchasing decisions. Maintain proper storage, labeling, and security of inventory. Ensure accurate pricing, SKU entry, product descriptions, and menu updates.

4. Compliance & Record-Keeping

Ensure all operations follow federal, provincial/state, and local regulations. Verify all ID checks, purchase limits, and POS records follow compliance laws. Maintain logs, incident reports, waste documentation, and audit records. Prepare for inspections and lead corrective action if needed.

5. Financial & Operational Oversight

Complete daily cash handling, deposits, and register reconciliations. Monitor sales metrics, KPIs, and staff performance reports. Maintain store budgets including labor, supplies, and inventory costs. Identify operational inefficiencies and recommend improvements.

6. Store Maintenance & Cleanliness

Ensure the store is clean, sanitized, and organized at all times. Oversee daily and weekly cleaning checklists. Ensure bathrooms are clean, stocked, and checked multiple times daily. Manage maintenance issues, repairs, and supply restocking.

7. Marketing & Promotions

Implement promotional campaigns and in-store merchandising. Coordinate with media/marketing teams for social content and updates. Track customer feedback, trends, and promo success to optimize sales.

Qualifications

Minimum 2 years of experience in a

manager or supervisor role

(retail or hospitality preferred). Cannabis retail experience or strong cannabis product knowledge preferred. Strong leadership, communication, and problem-solving skills. Ability to manage stressful, fast-paced environments with professionalism. Excellent organization and multitasking skills. Strong understanding of POS systems, cash handling, and retail operations. Must meet all legal requirements for working in cannabis retail.

Soft Skills

Reliable and punctual Professional demeanor Approachable and team-oriented Strong attention to detail Customer-first mindset

Physical Requirements

Ability to stand for extended periods Ability to lift up to 30 lbs (stock boxes, deliveries) Ability to bend, reach, and move throughout the store daily

Availability

Must be available days, evenings, weekends, and holidays as needed. Flexibility to respond to urgent issues or staffing shortages.
Job Types: Full-time, Permanent

Pay: $18.97-$25.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Flexible schedule On-site parking
Application question(s):

Are you willing to pay the toll fee of $4.95 both ways? You will be compensated in your pay.
Education:

Secondary School (preferred)
Experience:

Management: 2 years (preferred)
Language:

English (preferred)
Work Location: In person