Job Description

Benefits:

Competitive salary Dental insurance Employee discounts Health insurance

Capital BBQ (BBQing.com)

is a

growing

,

family-owned retail superstore

specializing in

premium brands

of BBQs, outdoor kitchens, fireplaces, and quality outdoor living products and accessories. We are a 35 year old company, open year-round, one-stop destination for outdoor cooking enthusiasts, offering live product demonstrations, in-store events, and expert customer service.

We are seeking an experienced and

motivated Retail Showroom Manager

to join our

dynamic leadership team

.

Position Overview

The Retail Showroom Manager is

passionate about customer service, leadership, merchandising

, and outdoor living and loves to grill. Reporting to and working closely with the Customer Service & Retail (CSR) Manager, this role is responsible for overseeing day-to-day showroom operations, driving sales performance, and ensuring exceptional customer experiences.

Key Responsibilities

In partnership with the CSR Manager, you will:
Create and maintain a

Customer-First environment

for all guests
Direct and enforce all company policies, procedures, and standards

Lead, coach, and support

staff through ongoing training and development
Execute

strategic merchandising

initiatives to drive sales and brand standards
Meet and exceed sales, margin, and customer satisfaction objectives
Maintain a strong working knowledge of all systems and procedures, including POS
Ensure all daily and weekly operational checklists are completed accurately and on time
Oversee showroom inventory stock levels for accessories and finished products; investigate and resolve discrepancies
Address and

resolve customer concerns, employee issues, and operational challenges

professionally and effectively

Foster a positive, accountable, and high-performance team culture

Qualifications & Requirements

3-5 years of retail management experience (required)

Strong

passion for customer service and leadership

Proven ability to

lead, motivate, and develop teams

Strong

work ethic

and

collaborative team mindset

Bilingual (English/French) is a strong asset

Knowledge of the outdoor living or specialty retail industry is an asset
Open availability, including days,

weekends, and Sundays

What We Offer

Competitive base salary (commensurate with experience)
Bonus and overtime pay
Group insurance benefits after 3 months (health, dental, vision, life)
Merchandise discount
On-site parking and accessible by public transit

A supportive entrepreneurial environment

Apply today and become part of a winning team.