Job Description

Working Title: Retail Services Team Lead, PT, Assiniboine Park
Employment Status: Part-Time
Starting Hourly Rate: $16.88 per hour
Address: 2595 Roblin Blvd Winnipeg MB R3P 2N7
New Hire Schedule: Flexible - days, evening, weekend availability required
Important Information: Minimum 2 years of experience using POS/computer systems, cash handling, and balancing sales
You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.
You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Job Summary
How you will make an impact:
Reporting to the Manager, Guest Experience, the Retail Services Team Lead will ensure superior visitor experience and value proportion when visiting the Zoo, Park, and the Leaf. The Retail Services Team Lead will promote an engaging and positive work environment, while ensuring the team consistently delivers exceptional customer service and exceeds guest expectations. The Retail Services Team lead will have an additional level of leadership to assist with delegating tasks, problem solving, and fulfilling administrative roles. Further responsibilities include mentoring and training new employees, workplace maintenance standards, inventory control, monitoring supply levels, and product receiving/tagging and placement for all Retail Service functions. The Retail Services Team Lead will be expected to perform the duties of a Retail Services Representative as required.
As a Sales & Guest Services

• Coach and train staff daily on how to provide extraordinary customer service to enhance visitor experience while providing a positive role model
• Work to achieve sales goals daily based on budgets as well as maintaining overall expenses.
• Handle visitor comments and complaints and escalate to supervisor when required
• Develop high level of product knowledge to educate visitors (fair trade, local, Canadian made vs US, give back programs, donations, good cause) to purchase the right souvenir and enhance their visit

Store Merchandise Maintenance

• Ensure all retail locations are visually appealing and categorized for customer ease
• Assist with reorders to replenish exiting stock for all locations
• Receive, count, tag, fold and hang merchandise and instill standards for all staff
• Assist with monthly inventory counts
• Assist with annual inventory count
• Remove less than perfects and place in warehouse to be removed from inventory
• Ensure stock levels are full on sales floor and move product around to generate sales
• Ensure warehouse is organized and easy to find for resale
• Support a clean and safe environment for staff and visitors including dusting, mopping, vacuuming and ensure fixtures are placed safely in warehouse

About you:

• High School Diploma or equivalent required.
• Minimum 2 years of experience using POS/computer systems, cash handling, and balancing sales
• 1-year supervisory experience considered an asset.
• Proficiency with computer programs including Microsoft Office software. (Word, Excel, Outlook)
• Excellent customer service and communication skills with the ability to provide a positive and engaging visitor experience.
• Experience in training, coordinating, and overseeing staff.
• Experience in conflict management and resolution.
• Highly effective sales and interpersonal skills in order to quickly build rapport and provide extraordinary experiences to Zoo and Park visitors.
• Experience with inventory management, loss prevention, and merchandising.
• Candidates must be physically capable of safely performing the duties of the position which includes standing for long periods of time, working in all types of weather, and lifting up to 40 lbs.
• Ability to speak additional languages considered an asset.
• An equivalent combination of education and experience may be considered.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact for further information.

Skills Required