Job Description

Job Summary

Retail Sales Manager

Location: Laval, Quebec

Position Type: Full-Time, On-site

Company: Essentia Organic Mattress (Factory Showroom)

About Essentia

Essentia is a global leader in organic and performance sleep solutions, designing and manufacturing certified organic mattresses and sleep products for health-conscious consumers. With over 20 years of innovation in Laval, Quebec manufacturing, Essentia is driven by science, sustainability, and exceptional customer care.

Position Overview

We are seeking an experienced and motivated Retail Sales Manager to lead our Laval Factory Showroom. This role is ideal for a hands-on leader who excels in consultative sales and delivering an exceptional customer experience in a premium retail setting.

The Retail Sales Manager is responsible for driving sales performance, managing daily showroom operations, and ensuring that every customer interaction reflects Essentia's values and expertise.

Key Responsibilities

Deliver a high-touch, educational, and consultative customer experience Manage daily showroom operations Train team members on product knowledge, sleep science, and sales best practices Monitor KPIs, conversion rates, and average ticket value, and implement improvement strategies Handle escalated customer inquiries and ensure prompt resolution Maintain showroom presentation, merchandising standards, and brand consistency Collaborate with head office teams (marketing, customer service, operations) Ensure compliance with company policies and procedures Achieve and exceed Retail budget

Qualifications & Experience

Proven ability to lead a Strong consultative sales skills with a customer-first mindset Excellent communication and interpersonal skills Organized, detail-oriented, and results-driven Comfortable working weekends and retail hours Bilingual (French & English) a must Strong verbal and written communication skills

What We Offer

Competitive base salary plus commissions (not capped) Employee discounts on Essentia products A unique work environment in a factory showroom setting The opportunity to represent a purpose-driven, health-focused brand


Gerant(e) des ventes au detail - Salle d'exposition d'usine

Lieu : Laval, QC

Type d'emploi : Temps plein, sur place

A propos de nous

Essentia Matelas Biologique est un chef de file mondial en solutions de sommeil biologiques haut de gamme. Notre salle d'exposition d'usine de Laval offre une experience unique ou les clients decouvrent, testent et achetent nos produits directement a la source.

Resume du poste

Nous sommes a la recherche d'un(e) Gerant(e) des ventes au detail experimente(e) pour diriger notre salle d'exposition d'usine a Laval. Ce role est responsable de la performance des ventes, de la gestion des operations quotidiennes, et de l'offre d'une experience client exceptionnelle dans un environnement de vente au detail haut de gamme.

Responsabilites principales

Atteindre et depasser les objectifs de ventes mensuels Offrir une experience client consultative et personnalisee Superviser les operations quotidiennes Suivre les indicateurs de performance et mettre en place des strategies d'amelioration Gerer les situations clients complexes de facon professionnelle Maintenir les standards de presentation et l'image de marque

Exigences

Minimum de 3 ans d'experience en gestion de commerce de detail Excellentes competences en leadership Experience demontree en ventes au detail Excellentes aptitudes en communication et relations interpersonnelles Organise(e), proactif(ve) et oriente(e) resultats Disponibilite pour travailler les fins de semaine et selon les heures de commerce Bilinguisme (francais et anglais) fortement souhaite

Remuneration et avantages

Salaire concurrentiel + commission Rabais employes sur les produits Essentia Possibilites d'avancement au sein de l'entreprise Environnement de travail collaboratif et stimulant

Lieu de travail

En personne - Laval, QC

Job Types: Full-time, Permanent

Benefits:

On-site parking Paid time off Store discount
Work Location: In person