Job Description

About Us

Hollyburn Country Club - •A Private, Family Club•

Hollyburn Country Club offers members an exclusive hub for activity, sport, dining, entertainment, socialization, and business. We provide a welcoming environment that serves as a home away from home for many of our members.

Our Values

• Community - Foster strong connections and a sense of belonging.
• Respect - Uphold a culture of courtesy and mutual respect.
• Hospitality - Deliver exceptional service in everything we do.
• Evolve - Embrace change and strive for continuous improvement.
• Magic - Create memorable experiences that go above and beyond.

•The Location:• Hollyburn Country Club is located in West Vancouver at 950 Cross Creek Road. Prior to applying for this position, we strongly encourage you to Google our location to ensure that you will be able to travel to and from work as public transportation is limited.

Position Summary

The Sports Boutique offers a curated selection of items, such as gifts & home decor, designed to meet the unique needs of our Members and their guests. This is not your ordinary retail experience! We are seeking a mature, enthusiastic individual to join our team and contribute to the continued success of our boutique.

The ideal candidate is passionate about delivering exceptional member service and experience, thrives in a dynamic environment, and brings prior retail experience to the table. They should be adaptable--able to work both collaboratively as part of a team and independently when required. If you are committed, fun, and excited about building a busy business, this role is for you.

Position Responsibilities

• Provide excellent member service, ensuring high levels of satisfaction through attentive sales assistance.
• Welcome members, assess their needs, and offer product information.
• Assist in achieving sales goals by actively engaging in monthly, quarterly, and yearly targets.
• Perform merchandising tasks, including arranging clothing, boutique items, and window displays.
• Process returns, exchanges, and claims efficiently.
• Receive and price inventory, monitor special orders, and assist with stock organization.
• Communicate with company representatives regarding product and sales inquiries.
• Maintain a clean and organized sales floor.
• Offer suggestions to enhance sales through marketing efforts and store layout improvements.
• Build strong, trust-based relationships with members.
• Adhere to scheduling commitments and support the team with a positive attitude.
• Excellent written & verbal communication
• Answering phones in a professional and kind manner

Skills & Qualifications

• Previous experience in retail or member service is preferred.
• High school diploma or equivalent; further education in business or retail management is a plus.
• Familiarity with merchandise, including clothing and accessories, is an asset.
• Proficiency in using point-of-sale (POS) systems and other retail software.
• Ability to stand for extended periods and lift/move items as necessary.
• Be physically capable of lifting and moving heavy boxes or display units, and comfortable using ladders or stairs.
• Technical systems proficiency is an asset, as we plan to develop an online presence for the boutique in the near future.

Perks & Benefits

• Competitive Compensation
• Comprehensive Benefits Package
• Employer Contribution Matching Pension Plan
• Paid time-off
• Free on-site parking
• On-duty staff meals (taxable benefit for full-time and part-time employees only)
• Company events
• Sports Boutique discount

Working Conditions:

• This position operates 100% on-site
• 3 - 5 days working per week (potential for this position to transition to full-time)
• Regular evenings or weekend work may be required during peak periods or special events
• Own transportation is an asset as public transportation is not frequent to/from the Club

Additional Information

Hollyburn Country Club is an Equal Employment Opportunity employer. We celebrate and take great pride in providing equal opportunities to all applicants and employees. Hollyburn firmly enforces this policy and does not discriminate or tolerate discrimination based on age, race, colour ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, political belief and gender identity or expression, or any other prohibitive grounds.

Thank you for your interest; due to the volume of applications, only short-listed applicants will be contacted. No phone calls, please.

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Shift:

• 8 hour shift
• Evening shift

Work days:

• Monday to Friday
• Weekends as needed

Application question(s):

• If successful with your application, how would you plan to commute to Hollyburn Country Club?
• Are you legally eligible to work in Canada (Work Permit, Permanent Residency, Canadian Citizenship)?
• Are you a member at Hollyburn Country Club?
• Have you previously been employed with Hollyburn Country Club?
• What role do you believe hospitality plays in creating exceptional customer experiences; and how would you apply this philosophy in the role you've applied for?

Work Location: In person