Job Description

Mercator Vineyards is currently seeking enthusiastic, reliable and motivated Tasting Bar & Retail Sales Associates. The ideal candidates for this position enjoy guiding customers through the tasting process and providing them with exceptional customer service while maintaining our retail space. All of our Tasting Bar & Retail Sales Associates are encouraged to expand their knowledge of the local industry, our company history, and our products to aid in guiding guests through both tasting bar experiences and private tastings.

Responsibilities:

• Provide guests with exceptional hospitality and customer service.
• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Complete cash and card transactions
• Communicate to our guests in an efficient, friendly and professional manner.
• Follow all store policies regarding customer safety, employee safety, customer engagement and inventory management.
• Maintain a tidy retail space by stocking and organizing displays.
• Complete daily, weekly and monthly tasks in a timely manner.
• Lead guided tastings of our wines on our beautiful estate vineyard.
• Effectively communicate with management regarding schedule, tasks, tours and sales.
• Stay updated in both local and world industry knowledge and trends.

What you bring:

• Knowledge and experience in the Sales, Service or Hospitality industry.
• Wine knowledge and wine industry experience.
• Basic computer and administrative skills.
• Friendly customer service in a fast-paced sales environment.
• Ability to complete cash and card transactions on POS systems.
• Ability to manage an organized and clean retail and tasting space.
• Ability to lead guided tastings for tour groups.
• Strong verbal and written communication skills. Bilingual skills would be considered an asset.
• Problem-solving skills in both group and solo working environments.
• Certificates in Smart Serve, Serve Right, Food Safety and First Aid
• Must be over the legal drinking age.

Job Types: Full-time, Part-time, Seasonal
Contract length: 7 months

Pay: From $15.70 per hour

Expected hours: 10 - 20 per week

Benefits:

• On-site parking
• Store discount

Flexible language requirement:

• French not required

Shift:

• 4 hour shift
• 8 hour shift
• Day shift

Work days:

• Every Weekend

Work Location: In person

Expected start date: 2025-04-01