Job Description

Job Summary:

SUMMARY:

A local owner-operator mailing and courier business is looking for an ambitious and motivated Assistant Manager. The successful candidate will be responsible for executing and managing a variety of services including, courier services, mailbox rentals, custom packaging, and general business management

DUTIES & RESPONSIBILITIES:

Relationship management with customers, courier drivers and multiple business partnerships Train and manage employees by providing on-going coaching and feedback Ensures sales are maximized through effective sales techniques and process efficiencies Answer customer inquiries regarding products and services, while maintaining a high degree of professionalism Resolve customer complaints according to established courier guidelines Maintain customer confidentiality Maintain inventory, supplies, client listings and mailbox rentals and miscellaneous paperwork Daily pick up of mail and parcels may be required Parcel sorting and organization Custom packaging Cash management and reconciliation Regular maintenance and cleanliness of store

QUALIFICATIONS

Work independently and manages priorities in a timely manner Critical thinking and decision-making skills Proficient in Microsoft Excel, Word, Access and general computer skills Problem solving skills Strong verbal and written communication skills Ability to utilize postal equipment Demonstrated supervisory, leadership and/or managerial experience or relevant experience Ability to serve customers in a professional manner and to inspire their confidence and trust

PHYSICAL REQUIREMENTS

Ability to lift 50 pounds Be able to stand on your feet most of the day Class 5 GDL Drivers License
Job Type: Part-time

Pay: $15.00 per hour

Benefits:

On-site parking
Education:

Secondary School (preferred)
Experience:

Customer service: 2 years (preferred)
Work Location: In person