Job Description

Department:

Retail Operations - Stores

Position Type:

Seasonal

Contract Start Date:

March 1, 2025

Contract End Date:

January 15, 2026

Hourly Rate:

$15.50

Hours:

Various

What we offer:

Flexible work arrangements where no one day is similar Working in a beautiful park setting Free entrance to the Park, including to our many public special events Employee discounts on food and retail items and free parking

Who We Are:

Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.

Job Overview:

Reporting to the Guest Services Manager, the Retail Sales Associate - Stores is dedicated to sharing our amazing products and experiences. Our Retail Sales Associates strive to provide a best-in-class guest experience to all who walk through our doors. Our friendly interactions, strong product knowledge and attention to detail will connect our guests with the products we sell and the memories we shape.

Responsibilities:

Create a welcoming atmosphere for visitors with a customer-focused approach, providing courteous and friendly answers to inquiries and valuable information to enhance the overall visitor experience Engage and connect with our guests on the sales floor, leverage our product to tell stories and curate specific product collections for each guest you meet Stay informed about new products, promotions, and Park activities Promptly and responsibly address customer feedback to ensure guest satisfaction Make recommendations to the leadership team on improving the employee and guest experience Maintain cleanliness, organization, and standards (merchandising and food safety) at the location, ensuring visual appeal is maintained Handle cash transactions and perform basic opening and closing duties with accuracy and attention to detail Provide an exceptional visitor experience through friendly and courteous interactions with guests, staff, and volunteers, using polite greetings, actively acknowledging guests, and handling situations positively Assist with the setup and teardown of seasonal events and merchandise at various stores Cover shifts in other retail roles as needed, based on staffing requirements and employee absences Perform other duties as required

Organizational Excellence and WellbeingContribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment Policy Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders

Required Qualifications:

Prior specialty/boutique retail or retail environment experience would be an asset Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of our retail operation An outgoing, enthusiastic and professional demeanour Demonstrated strong interpersonal and communication skills in a client-faced setting Fluency in English is essential; additional language skills would be an asset Must be able to take initiative and work independently, as well as being an effective member of the team All successful candidates (over the age of 18) will be required to go through a Police Information Check as a condition of employment

Special Clothing and Equipment:

Appropriate costuming and safety equipment will be provided by Heritage Park; and


Footwear, as designated by the Heritage Park Costume Department, will be provided by the employee.

Special Working Conditions:

This position is physically demanding, and the incumbent must have the ability to lift heavy items, stand for long periods of time and walk throughout the Park for extended periods during set-up, delivery and take-down.

Hours of Work:

The schedule for this position varies


The schedule will generally include weekdays, weekends, holidays and some evenings