Job Description

Opportunities delivered

Looking for an opportunity to learn and grow within Purolator? This is your opportunity to help us deliver on our customers' promises.

Description

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HAWTHORNE TERMINAL

Start Date:August 2025

Location

:

3330 Hawthorne Rd, Ottawa ON, K1G 3W9

Scheduled Shift

:

Thursday - Saturday, Thursday & Friday 04:00 PM - 08:00 PM / Saturday 08:45 AM - 04:15 PM, 15.5 hours weekly

Pay-rate:

$20.93 per hour (next salary increase after 3 months of service as per Collective Agreement)

Vacancies:

1 position available

Job Duties

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Customer Service Orientation:

Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services Handling customer complaints and inquiries Problem Solving Working to resolve problem shipments Working to resolve equipment and technology challenges Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service Relationship Building Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners Building a positive relationship with customers Building a positive relationship with key contacts - Vendors, building tenants, etc. Able to work with Technology Assisting customers with shipping details and account challenges Loading, scanning, logging and calling resolution freight Cash reconciliation including deposits, key control Communication

Responsibilities

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Communicating in a positive manner with Head Office, local management, Drivers, and warehouse staff Listening to customers and key partners Communicating to customers and key partners in a positive manner Personal Responsibility and Accountability Compliance to all Corporate Polices and Procedures (including uniforms) Adhering to all Safety Standards Being on time/attendance Living the Purolator Values Representing the Purolator Values to Customers and key partners and, other duties as assigned by management Customer service orientation Ability to problem solve Excellent in relationship building Experience and adaptation to using technology Excellent communication skills; written, orally and listening Takes personal responsibility and accountability for actions and situations 3-12 Months Customer Service Experience preferred 3-12 Months Retail Experience preferred 3-12 Months using technology/ POS system Experience preferred Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person) Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset

Education

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High School Diploma (or equivalent), or working towards Diploma

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Experience

Previous experience in a Unionized environment considered an asset


Previous customer service experience considered an asset


Experience working in an environment with safety standards an asset


No experience necessary

POSTING DETAILS

Location:

Hawthorne Terminal - 3330 Hawthorne Rd, Ottawa ON, K1G 3W9

Working Conditions:

Retail Center Environment; Warehouse Environment

Posting Number:

67390

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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.


At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution ("AI Tool") to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact:

TalentCOE@purolator.com


We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.



At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.