Job Description

The Retail Project Manager is responsible for managing key retail accounts and ensuring the successful introduction and ongoing maintenance of products across various sales channels. This role serves as the primary liaison between ABG and its retail partners, coordinating internal and external resources to meet customer expectations and drive program success.

Key Responsibilities:

Account Management:

Manage primary accounts, including Home Depot/YOW/CHUB, Lowes, Menards, HD Supply, Interline, and eCommerce accounts (Build.com, Wayfair, Houzz, etc.). Serve as the in-house contact for retail accounts and representatives. Support line reviews by assisting the National Retail Sales Manager with presentations and coordinating necessary materials (signage, illustrations, binders, etc.). Ensure customer compliance by monitoring metrics and investigating or disputing non-compliance fines.

New Product & Program Management:

Coordinate new product program introductions, including forecast and demand planning for products and displays. Manage commercialization requirements for new products or programs for all US retail customers. Collaborate with key customers to develop reset schedules and rollout details. Conduct store-level planogram development, maintenance, and reset audits. Communicate customer requirements and expectations to internal cross-functional teams. Manage product shipment schedules with operations teams.

E-commerce & Data Management:

Manage online data management systems and electronic product catalogs for Big Box, Retail, and MRO customers. Maintain critical online data between ABG and key customers, including purchase orders, inventory levels, and order lead times. Input and refresh product data for new items and attend required webinars or maintenance tasks. Ensure accurate pricing in customer product data systems and provide website product information to new customers. Support eCommerce programs by maintaining inventory levels, updating products in the system, and corresponding with customer representatives regarding order status.

Administration & Communication:

Provide in-house administration support for retail accounts. Produce materials for line reviews and coordinate additional resources as required. Maintain clear and professional communication with internal teams and external partners.

Skills & Qualifications:

Proficient in Microsoft Office, with advanced knowledge of Excel and PowerPoint. Experience with Photoshop for eCommerce images, including updating colors and image editing. Familiarity with eCommerce systems and processes is a plus. Strong organizational and multi-tasking abilities. Excellent attention to detail and problem-solving skills. Exceptional written and verbal communication skills, including the ability to write eCommerce marketing copy.
Job Type: Full-time

Expected hours: 40 per week

Benefits:

Dental care Extended health care
Work Location: Hybrid remote in Lachine, QC H8S 2L3