Job Description

Posting Template

Posting Template

Position Title Retail Operations/Reprographics Assistant (Term)
Required Qualifications

• Minimum One (1) year experience in a key-holder/assistant manager role
• Office Administration Certificate or equivalent discipline.
• Customer service skills in retail and office settings
• Proficiency with computers negotiating skills and purchasing experience.
• Strong multitasking and organizational skills are required.
• Must be client focused, thorough, detailed and results oriented as well as exhibit professionalism and sound judgement.
• Proven conflict resolution skills
• Excellent communication skills, a commitment to working in a team environment, and a strong working knowledge with various software tools (Microsoft Office Suite).
• Ability to work extended hours during peak periods, which would include some weekends and evenings

Preferred Qualifications

• Previous retail experience will be considered an asset.
• Experience in a key holder role is preferable.
• The ideal candidate will be client focused, thorough, detailed and results oriented as well as exhibit professionalism and sound judgement.
• Experience with Adobe Pro and Publisher.

Department Retail Operations & Tenant Services


is an equal opportunity employer looking for motivated and diverse individuals to join our College community and support our quest to educate to change lives. We offer meaningful development opportunities for our staff and a supportive balanced working environment. We are a comprehensive post-secondary educational institution located in Fort McMurray, nested in the Regional Municipality of Wood Buffalo on traditional Treaty 8 territory. Stretching from north-central Alberta to the borders of Saskatchewan and the Northwest Territories, Wood Buffalo is one of the largest municipalities in Canada. Keyano College is a strategic community partner that meets both the training and talent upgrading needs of industry, as well as the personal enrichment and cultural needs of the Wood Buffalo community. We take pride in offering a safe work and study environment that embraces Equity, Diversity, Inclusion and Belonging. Our students and customers come from all walks of life and so do we. That is why we are committed to hiring great people from a variety of backgrounds because it makes our employee community stronger.

The Retail Operations department is currently seeking a Retail Operations/Reprographics Assistant to join our dynamic team. This position will assist the Retail Operations Manager (ROM) with routine daily activities, provide backup coverage to ROM and customer service leadership to the Bookstore. The Retail Operations/Reprographics Assistant will also assist, on an \xe2\x80\x9cas required\xe2\x80\x9d basis, black and white, colour copying and finishing services for the College and outside agencies through the services offered within the Reprographics department.

Bookstore Responsibilities:

• Serves internal and external customers by providing product and service information and resolving product and service problems
• Good understanding of sales principles and customer service practices.
• Assists potential customers by answering product and service questions and suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer\'s complaint determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Processing refunds.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.
• Communicating with customers over the phone using proper telephone etiquette.
• Greets customers.
• Demonstrate use and operation of products.
• Ability to place special orders.
• Ability to problem solving.
• Documentation skills.
• Help customers with purchases and run the POS.
• Assist with ordering inventory, returning and receiving books, impulse items, food and other items.
• Data entry for all items as well as physical placement on shelves with the Bookstore.
• Appropriate placement of merchandise and creation of displays for specific items (e.g. seasonal displays).

Reprographics Responsibilities:

• Operation of the office and graphic multifunction photocopier, which includes receiving copy requests via email, PDF files, Microsoft Word, Excel, Power Point, Publisher on CD, Zip Drive or flash drive.
• Programming/Editing of required applications and sending to the photocopier for printing.
• Operation of production photocopiers.
• Editing of documents with Microsoft office or adobe pro as required
• Operation of bindery equipment, 3-hole drill, hydraulic cutter, laminator, padding press, and Cerlox bindings (spiral binders) and shrink wrap machine.
• Creating billing for printing jobs (internal and external)

What we offer\xe2\x80\xa6

• We offer an attractive competitive compensation based on your experience.
• Employer paid comprehensive health and dental benefits, including a health spending account.
• Not only do we get the breathtaking views and immediate access to nature where we work, live and play but we get paid extra too - this position qualifies for additional payment of the Northern Living Allowance of $1,040.00 per month.
• This allowance is reviewed annually and is subject to budget approval, however the nature around us isn\'t going anywhere.
• Professional training and development is provided for all employees and eligibility is renewed annually.
• Generous vacation entitlement and the bonus of paid holidays between Christmas and New Years (yes, that is an extra week off you do not need to use your vacation time to cover).
• Life insurance is 2.5 times your annual salary, although we hope your family would never need to access it, we want to ensure we can support your loved ones in times of need.
• Paid sick days for any time you may not feel your best and need some rest.

Oh and that is not all - we offer various perks and discounts to our employees:

• Employee Service and Academic Achievement recognition
• Greatly discounted employee membership to the Syncrude Sports and Wellness Centre (our well known gym and recreational facility).
• Tuition waiver for all employees and dependents to take courses at Keyano College to support your thirst for learning.
• Employee Discounts for the Keyano Theatre and the Keynotes Bookstore.
• Various other perks and discounts for insurance, hotels, car rentals, stores etc.

Please note the Bookstore hours may vary throughout the year and include later evenings and occasional weekend shifts.

This is a 6 month term position from January 2024 - June 2024.
Advertised Salary CUPE AS5 - $4,455.81 per month and includes a comprehensive health and benefit package. This position qualifies for the Northern Living Allowance of $1,040.00 per month. This allowance is reviewed annually and is subject to budget approval.

Posting Form

Posting Details

Number of Vacancies 1
Desired Start Date ASAP
Position End Date (if temporary)
Open Date 12/13/2023
Close Date 01/02/2024
Open Until Filled No
Special Instructions to Applicant

Please note this is a term position from January 2024 - June 2024.

Keyano College encourages everyone coming to our campuses to be fully vaccinated and to get their booster shots as soon as they are eligible. Vaccination against COVID-19 remains the best way to prevent severe illness and death, and third doses can boost immunity to improve protection and limit spread.

Supplemental Questions

Required fields are indicated with an asterisk (*). * * Are you legally entitled to work in Canada (i.e. you are a citizen, permanent resident, or hold a valid work permit)?

• Yes
• No
• * Which of the following selections applies to your eligibility to work in Canada.

• Canadian Citizen
• Permanent Resident
• Valid Work Permit
• * How did you find out about this posting?

(Open Ended Question) * * Are you currently living in Fort McMurray?

(Open Ended Question) * * There is a requirement for the successful candidate to work on the College campus, if you don\'t live in Fort McMurray, AB, are you willing to relocate?

• Yes
• No

Documents Needed to Apply

Required Documents * Resume

• Cover Letter/Letter of Application

Optional Documents

Keyano College