Job Description

We are seeking a highly motivated and experienced Retail Manager/Purchaser to join a leading organization on North Vancouver. As the Retail Manager/Purchaser, you will be responsible for overseeing the retail operations, purchasing strategies, and business development initiatives for 3 outlets. Your expertise in retail merchandising, staff management, and sales strategies will play a pivotal role in driving revenue growth and ensuring exceptional customer experiences.

Responsibilities:

Operational Management:

• Identify and evaluate potential suppliers, conduct market research, and maintain a qualified supplier base.
• Negotiate and establish favorable terms and conditions for purchasing contracts, ensuring competitive pricing, quality, and delivery terms.
• Monitor supplier performance, including on-time delivery, quality, and compliance with contractual obligations.
• Resolve issues or disputes with suppliers, working collaboratively to find mutually beneficial solutions.

Staff Management and Training:

• Recruit, train, and supervise retail staff, ensuring they have the necessary skills and knowledge to perform their roles effectively.
• Provide ongoing coaching and development opportunities to enhance employee performance and engagement.
• Schedule and manage staffing levels to optimize customer service and operational efficiency.
• Foster a positive work environment and promote teamwork, motivation, and accountability among the retail team.

Customer Experience:

• Develop and maintain a customer-centric approach, ensuring exceptional service and satisfaction.
• Implement strategies to enhance the overall customer experience, such as improving store layout, visual merchandising, and product presentation.
• Address customer complaints and resolve issues in a timely and professional manner.
• Monitor customer feedback and use insights to drive improvements in service quality.

Sales and Profitability:

• Monitor sales performance, analyze trends, and identify opportunities to increase revenue and profitability.
• Develop and execute sales strategies, promotions, and marketing initiatives to drive sales growth.
• Collaborate with the marketing team to ensure effective implementation of marketing campaigns and initiatives.
• Monitor and control expenses to meet budgetary targets and maximize profitability.

Requirements

Requirements:

• 5+ years in Retail Leadership
• Availability to work 100% in office including one day on the weekend
• Bachelor\'s degree in business administration, retail management, or a related field (or equivalent experience).
• Proven experience in retail operations management, preferably in a multi-store environment.
• Strong leadership abilities and the ability to motivate and inspire a team.
• Excellent organizational, analytical, and problem-solving skills.
• Knowledge of retail operations best practices, including inventory management, visual merchandising, and customer service.
• Proficiency in using retail management software and systems.
• Strong business acumen and financial management skills.
• Effective communication and interpersonal skills.

What is role offers:

• Competitive Base Salary
• 100% extended health coverage
• 3 weeks vacation
• Company discounts
• Year end bonus

Apply today to be considered!

Robert Half