Job Description

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we\'re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The NA Retail Operations department is responsible for delivering in year operational solutions that support our North America stores to deliver best in class guest experience and drive business results.

The Retail Product Operations team is responsible for creating and delivering best-in-class product and hemming operational solutions for our stores and guests. Guided by our NA Retail Operations Store Principles, we define in-store product operational processes that bring our product vision to life, drive in-season sell through and maximize business results. Our team also provides consultation, develops key milestones/KPI\'s, operational efficiencies and final execution of projects that are provided through foundational and initiative-based work. These initiatives are provided to us by other departments (i.e., DC, Outbound Logistics, Merchandising, Planning, Inventory Management, Store Planning, VM, Product Education, Packaging, Strategic Growth Initiatives, Guest Innovations etc.) that we support in bringing their vision to life and achieve desired outcomes.

a day in the life: what you\'ll do

• Responsible for the delivery, implementation and evolution of product operations and product initiatives in North America retail stores
• Identify, solve and coach on operational product gaps in store operations to drive consistent store product execution
• Responsible for the continuous improvement and/or creation of store processes: gathering feedback, cross-functional partner enrollment and alignment, decision-making, change management, writing communications, creation of job aids (i.e., guides, resources, etc.), and follow-up methods (i.e., quizzes and surveys).
• Identify and deliver on Retail Operations priorities to drive solutions providing options and impacts to key stakeholders driving decision making while mitigating store-facing risk
• Develop and/or utilize an organized system for each project that can be easily referenced and used in the future
• Lead and participate in cross-functional working groups to build retail business requirements with enrollment, clear communication and strong project management skills. Ability to successfully facilitate content as needed to ensure all partners are clear on objectives and deliver on time.
• Escalate and drive the solution of in the moment/urgent operational issues that impact stores
• Identify gaps and areas to elevate the business and bring the right department partners together to create sustainable processes and impactful solutions
• Engage with North America retail leaders and stores for implementations and updates from the Store Support Center departments
• Delivering additional projects, duties, and assignment as required and/or requested by their leader

qualifications

• Location: Vancouver
• Exceptional written and verbal communication skills as well as facilitation and presentation skills
• Deep understanding and experience in retail - 3+ years of industry experience with strong leadership experience
• Ability to deconstruct and restructure complex issues, drawing out meaningful business insights by synthesizing information from multiple sources
• Ability to think strategically and execute tactically with meticulous attention to detail in a fast-paced environment
• Ability to work in ambiguous situations and driving alignment in a dynamic environment
• Project management experience an asset
• Undergraduate degree preferred

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn\'t take yourself too seriously.

Authorization to work in Canada is required for this role.

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Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.

Lululemon Athletica