Job Description

Broad Reach / Reach E-Shop

is eager to find the newest member of their dynamic team.

If you're:

Looking for a job you'll actually enjoy going to every day,

A self-starter with excellent communication skills, and

Flexible and adaptable in a changing, fun, and fast-paced work environment...

...then our

Assistant Retail Manager

position is for you!

Reach E-Shop is a hybrid retail and e-commerce store location designed to provide convenience to its members for online shopping, primarily from the USA. Let us make your life easier and handle the returns for you!

Reach will help you save time and simplify your order pickups! No more scouring the city for your packages. Do all your online shopping in one place, then pop by Reach E-Shop, and get all-inclusive package handling including trying on your items! We have a solution for every package pickup need you might have.

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

Sales Associates:

Deliver extraordinary service to our customers by proving a warm and welcoming greeting and assisting with their needs within assigned areas of the store

Seamlessly refers customers to other employees for more specialized sales and service requirements

Work on special projects as required (i.e. set up for sales, merchandising, and stockroom related work when necessary).

Other duties as assigned, including taking photos or video of items or shops for social media team

Order Fulfillment Associates:

Fulfillment of all online orders and inter-store transfers to meet customer needs

Able in creating, updating, and maintaining detailed Excel reports

Work closely with multiple teams to enhance efficiency in package forwarding orders

Provide customer service through phone and email channels in a professional manner

Other duties as assigned

Stock Support Associates:

Ensure the sales floor is maintained to luxury levels at all time through product replenishment, maintaining floor merchandising standards

Fitting rooms maintenance

Proficiently demonstrate the ability in handling inventory tasks

Other duties as assigned

Requirements:

Passionate about the brand and customer service

Ability to work in a fast-paced environment

Demonstrated teamwork skills

Previous retail industry/guest services experience is desirable (preferably within beauty)

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

Ability to work Tuesday-Sunday 10-6pm

Job Types: Part-time, Permanent

Salary: $ per hour

Benefits:

Casual dress

Paid time off

Store discount

Ability to commute/relocate:

Calgary, AB, reliably commute or plan to relocate before starting work (required)

Experience:

Sales: 3 years (required)

Customer service: 3 years (required)

Computer skills: 3 years (required)

Shift availability:

Day Shift (preferred)

Job Type: Part-time

Pay: $22.00-$24.00 per hour

Benefits:

Paid time off Store discount
Shift:

Day shift
Work days:

Monday to Friday Weekends as needed
Education:

Bachelor's Degree (preferred)
Experience:

Microsoft Office: 3 years (required) Retail sales: 3 years (required)
Work Location: In person