Job Description

Company

At OSIM, we believe in enhancing the quality of life by incorporating wellness into everyday living. As leaders in wellness innovation, our products are designed to improve consumers' overall health and well-being.

OSIM is experiencing rapid growth in the North American market, and 2025 marks a key milestone in our journey. We're looking for individuals who thrive in a dynamic, ambitious environment to join us on this exciting path. If you're looking for a career you can be proud of, we'd love to hear from you!

Position Overview:

The Retail Operations & Logistics Coordinator plays a key role in supporting retail sales operations by coordinating delivery and logistics arrangements for both Canada and USA. This position ensures seamless communication between frontline retail staff, customers, and logistics providers, enabling smooth fulfilment of sales orders and positive customer experiences. This role will be heavily focusing on client facing communication.

Key Responsibilities:

Retail Operations Support

Assist retail teams with day-to-day operational needs to ensure efficient store performance. Coordinate with frontline staff to manage delivery schedules and after-sales services. Support retail sales processes by tracking and updating order fulfilment status.

Logistics & Delivery Coordination

Liaise with internal logistics coordinators (CA/US), external logistics partners, couriers, and internal teams to ensure on-time delivery. Manage delivery schedules, special requests, and problem resolution including but not limited to size and measurements to fulfill and complete the delivery. Monitor and follow up on delivery performance, addressing any customer complaints or escalations.

Customer Service Support

Communicate with customers regarding delivery arrangements, timelines, and updates. Provide after-sales support to resolve delivery or installation issues. Ensure a smooth handover from sales to delivery, maintaining customer satisfaction.

Administrative Duties

Maintain accurate records of deliveries, invoices, and order documentation. Prepare regular reports on delivery performance, delays, and customer feedback. Assist with process improvements to streamline logistics and sales operations. Assist with retail sales team's scheduling.

Key Skills & Competencies:

Strong organizational and coordination skills. Excellent communication and customer service abilities. Ability to multitask and handle time-sensitive matters. Problem-solving mindset with attention to detail. Proficiency in Microsoft Office (Excel, Word, Outlook)

Qualifications & Experience:

Prior experience in retail operations, logistics, or customer service preferred. Knowledge of logistics processes, and delivery management is an advantage. Diploma or degree in Business, Supply Chain, Retail Management, or related field desirable. Be able to lift up to 100lbs National or International travel as business needs.
Join our team to contribute your expertise in accounting while growing your career in a supportive environment!

Job Type: Full-time

Pay: From $53,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care On-site parking Paid time off Store discount Vision care
Experience:

Retail sales: 1 year (preferred) Logistics: 1 year (required) Customer support: 1 year (required)
Language:

Mandarin (required)
Willingness to travel:

25% (preferred)
Work Location: In person