Job Description

About Us

The Great British Shop is a family-owned British bakery and grocery, proudly serving our local community and customers across Canada through our online shop. We're looking for a hardworking and friendly individual to join our team in Halifax, NS. This role is a perfect blend of in-store shop assistant duties and online order fulfilment, helping us create an exceptional shopping experience both in-store and online.

Key Responsibilities

Customer Service (In-store & Online):

Provide outstanding customer service in person, by phone, and via email. Support online customers with enquiries through Shopify and social media, ensuring the same level of care as in-store shoppers.

Processing Sales & Orders:

Process customer transactions at the till. Pick and fulfil online orders with accuracy and care, ensuring items are correct, well-packed, and dispatched on time.

Inventory & Stock Management:

Maintain accurate stock levels across the shop floor and online store. Restock shelves and bakery fridges, keeping displays tidy, well-organised, and inviting.

Wholesale & Retail Packing:

Assist in packing baked goods for retail and wholesale orders. Follow packaging guidelines for frozen and baked products, ensuring correct labelling and quality control.

Store Presentation & Cleanliness:

Keep the shop front, counters, and packing areas clean, organised, and welcoming for customers.

Team Collaboration:

Work closely with the team to manage daily priorities, coordinate wholesale and online orders, and keep everything running smoothly.

Requirements

Strong attention to detail, especially when picking and packing orders. Ability to multitask in a fast-paced environment. Experience with

Shopify software

is preferred. Previous experience in retail, customer service, or order fulfilment is an asset. Excellent organisational, communication, and teamwork skills. Ability to work both independently and as part of a small, friendly team.
Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 - 44 per week

Work Location: In person