Job Description

About Us

At Oddball Workshop, we design and deliver apparel and merchandise that connects people with sport, culture, and community. From our retail store to our online shop and mobile event pop-ups, we pride ourselves on creating exceptional customer experiences and representing our brand with energy and pride.

We are looking for a motivated Sales & Customer Experience Specialist to join our growing team. This is an exciting opportunity to be at the front lines of some of the most dynamic sporting events in Canada - from the Concord Pacific Dragon Boat Festival to Volleyball BC's Indoor and Beach Provincials, the Vancouver Open, and more.

In this role, you'll combine sales, customer service, and event energy, helping athletes, fans, and communities connect with custom gear and official merchandise. If you thrive in a fast-paced, team-driven environment and want to be part of major local and international events, this is the role for you.

What You'll Do

Retail Store

Provide friendly, personalized customer service Keep products organized, displayed, and well-presented Manage inventory, tagging, and merchandise flow Handle daily cash reconciliations, opening/closing tasks Maintain a clean, welcoming retail space

Online Store (Shopify)

Keep the Shopify store updated with products, photos, and descriptions Process online orders, including follow-ups on payments, shipments, returns, or exchanges Work with production and logistics to coordinate shipments Support marketing by developing sales strategies, especially for leftover event stock

Sporting Events (Mobile Retail)

Prepare, set up, and take down retail booths at events (tents, displays, products) Support customers on-site with purchases and information Distribute merchandise to athletes and organizing committees Promote the Oddball brand and maintain accurate event inventory

Customer Service (Off-Peak Retail/Event Times)

Respond promptly and professionally to customer inquiries (email, phone, messaging) Identify customer needs and recommend solutions Follow up on open cases, complaints, and post-sale questions Collaborate with internal teams (design, production, management) to resolve issues Build trust and long-term relationships with customers

Additional Duties

Learn and understand our product manufacturing processes Assist with light lifting, booth set-up, and product handling Prepare weekly sales reports and suggest improvements Share feedback directly from customers in team meetings

What We're Looking For

Knowledge & Experience

1-2 years in retail sales or customer service (event experience a plus) Comfortable managing both physical store and online sales Basic knowledge of Shopify, Yoprint, Monday or similar platforms preferred Experience with POS systems, barcode scanners, cash handling, and electronic payments Experience with lifestyle or sportswear brands preferred Class 5 driver's license

Skills & Competencies

Excellent communication (oral & written) Strong organizational and multitasking ability Problem-solving and quick decision-making skills Positive, proactive, customer-focused mindset Collaborative team player willing to jump in across areas

Education

High school diploma or technical degree required (Preferred) Ongoing or completed post-secondary studies in Marketing, Business, Sports Management, or related fields

Working Conditions

Flexible schedule (including weekends for events) Travel required within and outside the city for events Occasional physical work (booth set up, light lifting) Fast-paced, high-energy environment during events

Compensation & Perks

Base hourly wage

Event bonus

Exposure to

international and national sporting events

(Dragon Boat Festival, Volleyball BC Provincials, Vancouver Open, and more)

Staff discounts

on Oddball Workshop custom apparel and Canuck Volleyball gear A fun, team-driven environment where every event feels like game day

Why Join Oddball Workshop?

At Oddball Workshop and Canuck Volleyball, you won't just be working retail; you'll be

building experiences

, representing

top-tier sports organizations

, and developing valuable skills in

sales, customer engagement, and event operations

. You'll also gain unique exposure to international-level events and the opportunity to grow with a company that values creativity, teamwork, and initiative.

If you're ready to take on a role where

every day is different, every event is memorable, and your impact is seen and felt

, we'd love to hear from you.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

On-site parking
Experience:

retail or customer service: 1 year (preferred)
Work Location: In person