Job Description

About the Role

As a Retail Specialist at Living Beauty, you'll provide elevated, personalized service in a beauty focused, expert-led environment. You'll be part of a passionate, knowledgeable team that brings together the best in beauty, skincare, and technology. Your mission is to create unforgettable experiences for every client - rooted in authenticity, expertise, and exceptional care.

Key ResponsibilitiesClient Experience

Warmly welcome every client with genuine hospitality. Anticipate needs and create a seamless, luxury experience from start to finish. Communicate with professionalism, discretion, and empathy. Answer phones and emails promptly and accurately

Service Coordination

Manage client wait times gracefully, offering refreshments and updates. Ensure smooth transitions between services and touchpoints. Provide proactive, attentive support throughout each visit. Check clients in and out, and handle all POS transactions with precision

Product Expertise

Stay current on all house brands and wellness trends. Confidently recommend and demonstrate products with accuracy and passion. Participate in regular training to deepen product knowledge and client education.

Sales Excellence

Process sales with accuracy and efficiency. Recommend complementary products and services to enhance each purchase. Work toward daily and monthly sales goals while prioritizing client needs.

Visual Merchandising & Cleanliness

Maintain a clean, organized, and visually appealing retail space. Follow all hygiene and sanitization protocols. Ensure product displays reflect the Living Beauty brand and seasonal strategies.

Who We're Looking For

Passionate about skincare, beauty, and personal wellness. Comfortable engaging with clients and creating meaningful connections. Highly organized with strong attention to detail. Team player with a go-getter attitude and a love for creating exceptional moments. Available up to 5 days/week, including evenings and weekends.

Qualifications

Required:

2-3 years in retail customer service Strong verbal and written communication skills (English) Strong computer proficiency and administrative skills

Preferred:

Experience in luxury retail, hospitality, or wellness environments Previous exposure to high-touch client care (e.g., hotel, spa, or restaurant)

Bonus:

Fluency in additional languages Background as an esthetician or makeup artist Experience with Biologique Recherche or similar professional skincare brands

Company Profile

Based in Toronto, over the past 10 years Living Beauty Inc. has established itself as a leader in the Canadian beauty industry. As a national distributor we've carefully curated an assortment of professional and cult beauty brands including Biologique Recherche, Loveseen, Manucurist and La Bonne Brosse. Living Beauty Inc. is the fastest growing company in the specialty beauty space in Canada, and is at the forefront of innovation in our field.

In 2024, Living Beauty expanded into the D2C market bringing a new and exciting retail concept to Canadians focusing on professional expertise, customization and personalization and unique elements of surprise and delight throughout the entire customer journey regardless if they're shopping in store or online. Rounding out all distribution channels, Living Beauty is excited to offer new brands, products and professional treatments to the Canadian consumer and continue to solidify itself as the top trusted source in beauty.

Job Type: Full-time

Work Location: In person