Job Description

We're looking for

Retail Associates

to be at the heart of the customer experience. This unique position will allow you to work at the Silk & Snow storefront. This

Full-time industry leading

role, with base salary and commissions, will motivate and empower you to go above and beyond to make a difference in the lives of our customers.

Location

: 670 Caledonia Road - York, ON - M6E 4V9

As a Retail Associate you will:

Engage with customers to identify their needs and wants, promote our quality products and service offerings Ensure our stores are always visually appealing through product presentation, replenishment and store housekeeping Work together as part of the Sales team to exceed goals and expectations Assist customers across our other Sales channels, such as emails, phone calls and live chat Participate in visual directives in accordance with company product launches, including but not limited to setting displays, merchandising products, and maintaining pricing signage Be the face of our combined values, with a focus on customer, wellness, transparency and sustainability Be responsible for ensuring that the story behind our brand gets communicated to our customers Create and curate a comfortable environment for customers to experience our products and learn about our brand Assist the Sales department with other task as deemed necessary

The Qualifications and Experience we like to see:

Ideally have 1- 3 years of experience in Sales, Retail and/or Customer Service, this is considered an asset and not mandatory as we will invest in the right person A positive, optimistic attitude and a strong customer focus Be ambitious and willing to commit to continuous education and learning Available to work days, evenings and weekends Critical thinking skills and the ability to tackle problems on your own You are driven to constantly improve yourself and the experience you manage

Additional information - Why our team members enjoy working with us:

We prioritize diversity and inclusivity in our company culture Growth opportunities with an emphasis on hiring from within You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training You can access our learning platform with lots of free courses taught by experts to support your personal and professional development We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being We foster a healthy work-life balance with our company's supportive environment * This is not just a job but a CAREER with potential opportunities for growth and advancement