Job Description

What will be your daily pursuit?

This position requires relocation to Banff, Alberta.

Helping our guests make memories, whether by suggesting the perfect souvenir choice or giving advice on how to best explore the park!

What perks can you expect?

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit\xe2\x80\x99s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world\xe2\x80\x99s most beautiful and iconic National Parks

What will you do in this job?

• Assist in various transportation positions including direct ticket sales, guest loading, bus directing, and guest meet and greets as required
• Maintaining open, effective communication and positive relationships with other teams through radio, phone and online communication
• Responding to guest queries in person, by phone and email based on individual, identified needs
• Maintain current and accurate knowledge of Pursuit attractions, events, and local knowledge
• Utilizing knowledge of Pursuit tours and attractions to cross-sell and maximize retail sales
• The responsible handling of cash, credit cards, and cash out forms
• Minimizing the impact of guest experience issues by anticipating guest needs
• Resolve guest experience issues including appropriate relaying and follow-up as required
• Producing booking confirmations and follow up with clients including taking payments through a direct POS system with accuracy and efficiency
• Uphold our high standards of service, merchandising, and display
• Monitoring store security
• Facilitating efficient inventory management and movement
• Abiding by and applying all procedures and policies as laid out
• Ability to read and understand a dispatch sheet with driver assignments and passenger manifests
• Represent Pursuit professionally in all communications relating to clients/guests, suppliers, products, and co-workers
• Ensure guest safety
• Ensuring work area remains clean, tidy, well stocked and communicating any needs
• Uphold the Pursuit core values

What skills and experience do you need for this job?

• An active interest in the Canadian Rockies
• Possesses organizational and analytical skills
• Effective communication skills
• Secondary language skills are an asset
• Pragmatic and logical thinker
• Basic mathematical and literacy skills
• Time management and ability to multi-task
• Strong customer service skills and attention to detail
• Mature and possess a proven ability or desire to work effectively in a fast-paced team environment
• Able to work independently, be self-motivated and self-regulated
• Ability to take initiative and anticipate needs
• Ability to effectively problem solve in a timely manner
• Cash handling experience
• Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.
• Retail and sales experience an asset

What will your work environment be like?

This fun, seasonal position runs until October, 2023.

• Beautiful. You\xe2\x80\x99ll work in iconic, unforgettable and inspiring locations. You\xe2\x80\x99ll see amazing scenery and wildlife. You\xe2\x80\x99ll participate in team events \xe2\x80\x93 and fun!
• Independent. You\xe2\x80\x99ll spend your days in and around national parks.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together \xe2\x80\x93 these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

EEO Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.

Banff Jasper Collection