Job Description

GROW With US!

Hudson is North America\'s leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn\'t serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We\'re dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler\'s Best Friend. We strive to ensure we\'re fulfilling our team members\' career potentials through training, skills development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.

What We Will Offer You:

• A Competitive Salary
• A 20% off Hudson Employee Discount
• A 50% off Hudson Food & Beverage Discount
• Parking and Transit reimbursement

This Assistant Store Manager Job Is For You, If You Enjoy:

• Responsible for managing the store and its shift team and for ensuring that the store provides the highest level of Customer Service possible.
• Supervision of sales associates.
• Working at Toronto Pearson International Airport

Your Team is counting on you as an Assistant Store Manager to:

• Have open and flexible availability to work any shift on weekdays, weekends, and holidays
• Work a Full-Time schedule

Key Accountabilities:

Customers

• Promote quality customer service among staff by acting as a positive role model.
• Be personally available to all customers to communicate and identify their needs and address their questions or concerns.
• Maintain feedback loop to the other departments with customer comment cards and employee opinion.

People

• Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance & service and by motivating & developing staff.
• Complete and deliver assigned associates annual performance reviews and complete ongoing coaching conversations as required.
• Verify staff positioning during the shift according to the shop activity, priority, coordinate holidays, and absences from the staff members
• Prepare the work schedule to ensure that the store(s) goals will be met through appropriate planning & organization of staff and manage absences and health management with HR
• Assign and communicate monthly learning assignments in Dufry Connect and follow through to completion.

Sales & Operations

• Responsible for opening and closing the store and securing all assets.
• Ensure that store is in compliance with all Airport, Provincial and Federal employment laws/regulations.
• Communicate necessary information at the beginning of shift, including targeted Sales, promotions and new products, company policies and procedures.
• Organize and coordinate shift plans.
• Track the daily sales, analyze if any issue in the shop might be affecting the weekly sales, and communicate it to the Terminal Manager.
• Oversees specific category and/or brand, including product RTV, price changes, merchandising standards, TSRP and promotional changeovers.
• Improve the Customer experience through excellent operation standards (cleaning, stocking, front facing etc.). Monitor and improve store standards.
• Guarantee the shop standards are in place, ensuring correct pricing and checking expiry dates.
• Supervise inventory counting at the end of shift, conduct staff bag checks.
• Assists in preparation for Full inventory count, ensuring that the staff and areas to be counted are prepared and ready for the count.
• Coordinate cycle counts as per operational requirements.
• Implements marketing strategy, ensuring product supply and coordinates team.
• Assume Terminal Manager\'s responsibility in his/her absence.
• Compliance to all Loss Prevention practices and protocols.
• Ensures all health & safety protocols are adhered to at all times

Finance

• Responsible for the correct cash handling from the cashiers and for training the needed processes and procedures.
• Reconciliation of cash, card and bank deposits.
• Verify floats, routine till audits and monitor cashiers at all times.
• Investigate any cash discrepancies together with the cashier to identify and solve problems.

Required Qualifications:

• 3 or more years of retail experience, at least 1 year of experience in a supervisory role with strong leadership skills.
• Understanding of basic retail concepts and strong working knowledge of all airport operations.
• Demonstrates understanding of Company standards and practices related to retail operations, including cash and inventory control, markdown compliance, merchandise handling and shrink management.
• Ability to deal with stressful situations in a diplomatic & professional manner.
• Demonstrated ability to build effective teams & motivate employees.
• Good time-management skills and multi-tasking abilities, good problem-solving skills
• Ability to work in a fast-paced environment
• Strong interpersonal skills with an ability to interact with diverse personalities.
• Able to lift up to 40 lbs.
• Able to stand and walk throughout the shift
• High School Diploma or Equivalent; Associates degree or above preferred
• Must have a valid driver\'s license and vehicle due to operating hours
• Ability to successfully clear a fingerprint-based criminal history records check

Preferred Qualifications:

• High School Diploma or equivalent

Some of our Company-Offered Benefits & Perks Include:

• Health & Well-Being: Medical/Dental/Vision Insurance
• Paid Time Off
• Various Personal and Parental Leave Programs
• Retirement Programs & Matching Employee Contributions: 401K & RRSP
• Employee Recognition & Anniversary Programs
• Training, Development, and Growth Opportunities
• Tuition Assistance & Scholarship Programs

For additional information on our benefits, please visit https://www.hudsongroup.com/careers/our-perks.

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds, and identities.

"Depending on the location of the position, applicants must be currently authorized to work in the United States or Canada for any employer."

All offers are contingent upon the successful completion and passing of background checks and/or employment verification results.

Note to Staffing Agencies: Please do not directly contact Hudson hiring managers regarding candidates for our positions. If assistance is needed in filling any position for Hudson, a member of the talent team will.

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