Job Description

Cafe Manager

Reports to:

Owner

Purpose of Role

The Cafe Manager ensures smooth, profitable, and consistent operations of the cafe by overseeing all aspects of staffing, scheduling, inventory, service quality, and financial performance. The ideal candidate has a strong culinary background, ensuring consistant quality in the kitchen operation. This role frees the owner to focus on business growth and expansion while guaranteeing that the cafe operates seamlessly every day of the week.

Key Responsibilities

Operations & Planning

Oversee all aspects of daily cafe operations, including both front-of-house (barista team) and back-of-house (kitchen team). Ensure the cafe runs smoothly 7 days a week, with proactive planning so that days off for the manager do not disrupt operations. Monitor sales performance, adjust schedules and labour hours to stay within budget targets (aiming for 30% or less). Implement and enforce cafe policies, procedures, and standards for consistency across both food and beverage service.

Staff Management

Hire, train, schedule, and supervise staff across all roles (baristas, line cooks, dishwashers). Conduct regular check-ins and performance feedback for all team members. Support Shift Supervisors in accountability and ensure strong leadership presence on all shifts. Foster a positive, respectful, and high-performing work culture.

Inventory & Ordering

Manage and coordinate all ordering for both coffee and kitchen sides (ingredients, supplies, equipment). Track inventory levels and reduce waste through efficient systems. Work with vendors to maintain strong relationships and negotiate pricing when needed.

Quality Control & Customer Experience

Maintain high standards for coffee and food quality. Partner with Head Barista and Kitchen Lead to ensure consistent recipes, training, and service delivery. Monitor customer feedback and resolve service issues promptly and professionally.

Financial & Administrative

Monitor cafe budgets, labour costs, and sales to achieve financial targets. Review daily/weekly sales reports and make adjustments to improve profitability. Coordinate with outsourced bookkeeping for payroll, invoicing, and accounting.

Leadership & Communication

Act as the primary point of communication between staff and ownership. Provide regular updates on operations, challenges, and progress, no surprises. Proactively problem-solve and make confident decisions in the moment.

Qualifications

3+ years of cafe, restaurant, or hospitality management experience. Strong organizational and prioritization skills, able to juggle multiple fronts without dropping the ball. Proven ability to manage both FOH and BOH teams. Knowledge of specialty coffee standards and food service operations. Solid financial literacy: scheduling to labour budgets, interpreting sales data, managing costs. Excellent leadership, coaching, and communication skills. Comfortable with POS systems, scheduling software, and general IT troubleshooting.
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Here's the full French translation of your Cafe Manager job description -- written in a natural, professional tone suitable for hiring documents in Quebec:

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Gerant(e) de Cafe

Releve de : Proprietaire

Objectif du poste

Le/la gerant(e) de cafe assure le bon fonctionnement, la rentabilite et la constance des operations du cafe en supervisant tous les aspects lies au personnel, aux horaires, aux stocks, a la qualite du service et a la performance financiere.

Le candidat ideal possede une solide experience culinaire, garantissant une qualite constante dans les operations de la cuisine.

Ce poste permet a la proprietaire de se concentrer sur la croissance et l'expansion de l'entreprise, tout en s'assurant que le cafe fonctionne efficacement chaque jour de la semaine.

Responsabilites principales

Operations et planification

Superviser l'ensemble des operations quotidiennes du cafe, incluant le service en salle (equipe barista) et la cuisine (equipe de production).
Assurer le bon deroulement des activites 7 jours sur 7, avec une planification proactive pour que les jours de conge du/de la gerant(e) n'affectent pas les operations.
Suivre la performance des ventes et ajuster les horaires et les heures de travail afin de respecter les cibles budgetaires (objectif : 30 % ou moins).
Mettre en oeuvre et faire respecter les politiques, procedures et standards du cafe afin d'assurer la coherence de la qualite du service et des produits.

Gestion du personnel

Recruter, former, planifier et superviser le personnel de tous les postes (baristas, cuisiniers, plongeurs).
Effectuer des suivis reguliers et donner une retroaction constructive sur la performance de chaque membre de l'equipe.
Appuyer les superviseurs de quart dans leur role de leadership et assurer une presence solide sur le plancher en tout temps.
Favoriser une culture de travail positive, respectueuse et axee sur la performance.

Inventaire et commandes

Gerer et coordonner toutes les commandes (cafe, ingredients, fournitures, equipement).
Suivre les niveaux d'inventaire et reduire le gaspillage grace a des systemes efficaces.
Maintenir de bonnes relations avec les fournisseurs et negocier les prix au besoin.

Controle de la qualite et experience client

Maintenir des standards eleves pour la qualite du cafe et des plats.
Travailler en collaboration avec le/la chef barista et le/la chef de cuisine afin d'assurer la constance des recettes, des formations et du service.
Surveiller les commentaires des clients et resoudre rapidement et professionnellement tout probleme de service.

Finances et administration

Suivre les budgets, les couts de main-d'oeuvre et les ventes afin d'atteindre les objectifs financiers.
Examiner les rapports de ventes quotidiens/hebdomadaires et apporter les ajustements necessaires pour ameliorer la rentabilite.
Collaborer avec le service de comptabilite externe pour la paie, la facturation et la tenue de livres.

Leadership et communication

Servir de principal point de contact entre le personnel et la direction.
Fournir des mises a jour regulieres sur les operations, les defis et les progres -- sans surprises.
Resoudre les problemes de facon proactive et prendre des decisions confiantes sur le moment.

Qualifications

Minimum de 3 ans d'experience en gestion de cafe, restaurant ou service alimentaire.
Excellentes competences en organisation et en priorisation, capable de gerer plusieurs volets a la fois.
Capacite demontree a gerer des equipes de salle et de cuisine.
Bonne connaissance des standards du cafe de specialite et des operations en restauration.
Solide comprehension financiere : planification selon les budgets de main-d'oeuvre, interpretation des donnees de ventes, gestion des couts.
Excellentes aptitudes en leadership, en encadrement et en communication.
A l'aise avec les systemes de point de vente (POS), les logiciels d'horaires et les outils informatiques generaux.
Job Types: Full-time, Permanent

Pay: From $65,000.00 per year

Benefits:

On-site gym On-site parking
Application question(s):

Are you MAPAQ certified?
Experience:

chef: 4 years (required)
Language:

English (required) french (required)
Work Location: In person