Job Description

Job Title:

Treatment Planning Coordinator

Reports To:

Office Manager / Practice Owner

About the Role

Bedford South Dentistry is looking for a detail-oriented, patient-focused Treatment Planning Coordinator to join our friendly and supportive team. We're a busy, community-centred dental clinic that values teamwork, reliability, and a positive attitude. The ideal candidate is a compassionate communicator who excels at organization, understands dental procedures, and enjoys helping patients feel confident about their care.

Why You'll Love Working Here

At Bedford South Dentistry, we're proud of our welcoming, collaborative environment. You'll be part of a team that supports one another, celebrates growth, and takes pride in providing exceptional care to both our patients and our team members. If you enjoy making a meaningful difference in people's health and experience, this is the place for you.

Position Summary

The Treatment Planning Coordinator plays a key role in guiding patients through their recommended dental care. This team member presents treatment plans, reviews financial options (including helping patients access financing solutions), coordinates insurance details, and ensures patients feel informed and confident in their decisions. You'll work closely with both the clinical and administrative teams to support seamless, high-quality care.

Key Responsibilities

Patient Communication & Education

Present treatment plans in a friendly, clear, and compassionate manner. Explain procedures, timelines, and expected outcomes using patient-friendly language. Answer questions and help patients feel comfortable with their care recommendations.

Financial Coordination

Prepare accurate cost estimates based on office fees, insurance benefits, and

Canadian Dental Association

codes. Review financial obligations, payment options, and available

financing solutions

. Secure financial arrangements and document them clearly.

Insurance & Authorization

Verify dental insurance eligibility and benefits. Submit and track pre-authorizations and pre-determinations. Communicate with insurance carriers to clarify coverage when needed.

Scheduling & Follow-Up

Coordinate and schedule treatment appointments to support provider efficiency. Proactively follow up with patients who have pending or incomplete treatment. Maintain accurate notes and documentation in the practice management software.

Team Collaboration

Work closely with dentists, assistants, and front office staff. Communicate changes or updates to treatment plans promptly. Contribute ideas to improve workflows and the patient experience.

Qualifications

Previous dental office experience required; treatment coordination experience preferred. Strong understanding of dental terminology, procedures, and

Canadian Dental Association

codes. Proficiency with dental practice management software (We use Dentrix). Excellent communication skills, both verbal and written. Comfortable discussing finances with patients in a clear, supportive manner. Highly organized, detail-oriented, and able to multitask in a fast-paced setting.

Personal Attributes

Friendly, empathetic, and patient-centered. Motivated self-starter with a positive attitude. Reliable, dependable, professional, and team-oriented.
Job Type: Full-time

Pay: $24.00-$30.00 per hour

Benefits:

Company events Dental care On-site parking Paid time off RRSP match Wellness program
Work Location: In person