Job Description

We are looking for team members to join our team at our Keele/Finch locations.

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

- Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

- Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate

- Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge

- Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

- Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest's order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids

- Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru

- Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs

- Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

- Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

- Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

- Prepares all products as required, following the order monitor to ensure the accuracy of every order

- Communicates showcase and product needs to ensure proper product availability for guests

- Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

- Follows all restaurant policies, procedures and standards

- Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant

- Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

- Works in compliance with occupational health and safety legislation

- Knows, understands and follows safe work practices and procedures

- Uses or wears personal protective equipment or clothing as required

- Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner

- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Job Types: Full-time, Part-time

Job Types: Full-time, Part-time, Permanent

Pay: From $17.60 per hour

Ability to commute/relocate:

Toronto, ON: reliably commute or plan to relocate before starting work (required)
Experience:

Tim Hortons: 1 year (required)
Work Location: In person