Job Description

The Job

As the Restaurant Supervisor, you'll ensure a superior guest experience by efficiently supervising and coordinating breakfast, lunch and dinner operations in accordance with hotel and brand standards.

What You'll Do

Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problems and taking immediate action. Ensure compliance with health and safety regulations and report any areas of concern to the Restaurant Manager for follow-up. Checking food & beverage quality, restaurant services, plate presentation, and appearance and cleanliness of the dining room and lounge area Morning review of the day's reservation activity working as required with the Restaurant Manager to discuss scheduling options. Ensure proper staffing for the day, assign sections. Forecast and determine when customer volume requires adding or re-assigning staff and making adjustments accordingly. Schedule and direct staff in their work assignments Report to Kitchen of any special concerns that are noted in the reservation sheets and detail book. Advise Chef of items requiring re-order Signing out the appropriate keys for the AquaTerra bar float and locked areas. Provide change for the AquaTerra bar float from the main float. Report to management if a coin order is required to restock small bills. Receive any wine or liquor orders on behalf of management if they are unable. There may be a need to go to the liquor room to obtain needed inventory. Demonstrate Delta Brand Standards at all times. Train with the Restaurant Manager to learn the operation and functionality of the On-Line Reservation system. Provide input to the Restaurant Manager regarding job performance for review purposes of staff. Record in Shift Notes the daily activities of the floor that shift. Promote teamwork, intercultural competency among team members, quality guest service through education, effective communication, and coordination with other departments. Supports and promotes a culture of equity, diversity, inclusion, and indigeneity that respects and incorporates different perspectives in decision making. Establish and maintain effective professional, courteous, constructive relationships with guests, staff, and management team.

The above areas of responsibility are not all inclusive and may be amended from time to time

Who We're Looking For

2 years previous supervisory/management experience in the restaurant industry Experience as a Server in a fine dining atmosphere Strong communication skills and proven leadership skills Excellent organizational and time management skills Superior employee relations and interpersonal skills Ability to handle high pressure situations with tact and diplomacy. Must possess the ability to communicate effectively within a diverse team environment. Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests. Must be flexible to workdays and holidays, with the occasional evening or weekend.

Why Join Us?

Join a supportive team that values your skills, dedication, and growth. Advance your career through hands-on experience and clear development opportunities. Be part of a reputable hotel known for delivering exceptional guest service and quality. Enjoy job stability, competitive benefits, and flexible scheduling that supports work-life balance. Create meaningful, memorable experiences for guests from all over the world.
At Delta Hotels by Marriott Kingston Waterfront , your work matters -- every day you'll contribute to a team committed to excellence and making every guest's stay extraordinary. Join us and be part of something special.

The Delta Hotel by Marriott Kingston Waterfront Hotel is home to the award-winning restaurant, AquaTerra that serves picturesque waterfront views and the most beautiful, delicious dishes using fresh and local ingredients. Along with our amazing dishes, we strive to hire amazing talent to be part of our team in holding up our standards for our guests.

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant's accessibility needs.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

Company events Dental care Discounted or free food Employee assistance program Extended health care Life insurance Paid time off
Work Location: In person