Job Description

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values and leadership accountability, and as part of that culture we believe in the growth and development of our ambassadors. We currently have a full-time Restaurant Supervisor position available at Coast Capri Hotel.

The Restaurant Supervisor will support food & beverage operations to create a guest experience that exceeds expectations and ensures a positive work environment. The ideal candidate for this position is friendly, detail oriented, and able to handle the physical demands of the job. A successful candidate will be required to work various shifts including evenings, weekends and statutory holidays. Must haveTHURSDAY, FRIDAY and SATURDAY/SUNDAY evening availability

Duties and Responsibilities:

Ensure that guests are greeted upon arrival and questions or concerns are promptly and courteously resolved by providing exceptional customer service

Supervise the floor during meal periods to ensure that all Coast standards and steps of service are met

Guarantee that checklists, requisitions and proper opening and closing functions are being completed each shift

Oversee the staff in the restaurant, poolside patio and room service in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communication within the department

Manage the operations of the restaurant, room service and lounge to ensure compliance with SOPs, safety regulations and provincial health orders to ensure an optimal level of service, quality and hospitality are provided

Forecast, implement, monitor, control and report on the restaurant (labor costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses

Create, recommend and implement promotions, displays, food presentations and ideas to capture more in house guests and a larger share of the local market.

Monitor and control the maintenance/sanitation of the restaurant to protect the assets, comply with regulations and ensure quality service

Other duties as assigned

Qualifications & Skill Requirements:

Required to work various shifts including evenings, weekends and statutory holidays

Must hold a valid Serving It Right(TM) Certificate

A post-graduate diploma or certificate in restaurant or hotel management is an asset

Hospitality industry experience in a restaurant supervisory role

Excellent communications skills both oral and written when dealing with guests and employees both internally and externally

Strong working knowledge of restaurant industry principles, methods, practices, and techniques

CPR Certification and/or First Aid training an asset

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities and more! If you meet these qualifications and are interested in applying for this position, please submit your resume. We thank all interested applicants; however, only qualified candidates will be contacted.

Job Types: Full-time, Permanent

Pay: From $21.00 per hour

Additional pay:

Overtime pay
Benefits:

Company events Company pension Dental care Discounted or free food Employee assistance program Extended health care Store discount Vision care
Flexible language requirement:

French not required
Schedule:

Day shift Evening shift Holidays Night shift Weekends as needed
Ability to commute/relocate:

Kelowna, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have Thursday, Friday, Saturday, and Sunday evening availability?
Licence/Certification:

Serve Right (required)
Work Location: In person