Job Description

• $18/ hr
• Full time
• Full Benefits
• Free Employee Parking

We are only accepting applicants who currently reside in Canada, AND who have a valid work permit/PR card or citizenship.

SSP Canada operates several restaurants throughout the Ottawa International Airport, including: Starbucks, Cork & Well, Darcy McGees, Cafe En Vin, Jetbox, Tim Horton\'s.

At SSP Canada, our Shift Supervisors are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles.

Here are a few things you can expect as a Shift Supervisor at SSP Canada:

Support the manager and assistant manager to ensure that service standards are regularly met by the team. As a Supervisor 1, you are responsible for 1 quick service unit.

Some of the main responsibilities are:

• Ensure that all standards for product and merchandising brands are met.
• Maintain brand operational standards and ensure that unit cleaning, temperature and knife checklists are completed on a daily basis.
• Provide support, direction and encouragement to help the team achieve business goals.
• Coach team members through the induction process by acting as a training companion to ensure complete orientation and the maintenance of brand standards.
• Ensure that products are of superior quality.
• Responsible for overseeing all cash operations.
• Conduct daily PRESHIFT meetings
• Ensures Mapaq and Steritech procedures are followed by team members
• Ensures customer satisfaction per Lanla \xe2\x80\x9cmystery shopper\xe2\x80\x9d program
• Ensures DTT procedures are followed by team members
• Ensure accurate rotations are completed on all products
• Daily enplanement checks
• Oversee food preparation.
• To Ensure team members are cashed in and out in a timely manner
• Take initiative to help team members during busy periods
• Receive daily store orders
• Ensure all tools and equipment are maintained adequately
• All other assigned tasks.

Ontario Applicants: SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required. Skills & Requirements

• One year minimum experience a lead or supervisory role.

• Excellent interpersonal skills and the ability to interact with and motivate team members.
• Excellent communication and organizational skills.
• Able to read, interpret and articulate instructions using clear and direct language.
• Able to work as part of a team in a dynamic environment.
• Experience in a busy restaurant / hotel is required.
• Experience in handling cash.

Benefits, Compensation and Care

At SSP Canada we believe if we take care of our employees, our employees will take care of our passengers. That\xe2\x80\x99s why we offer competitive benefits, and our first source for filling management positions is our internal team.

• Health & Prescription Plans
• Dental Plan
• Vision Plan
• Life Plan
• Paid Public Holidays
• Paid Vacation
• RSP (Retirement Savings Plan)
• Awards and Recognition
• Meal Plan
• Free Parking
• Uniform Shirts and Apparel Accessories are Provided (as applicable)
• Employee Assistance Program (including short-term counseling, simple will, financial & legal consultation, referrals for child/elder/pet care)

Qualifications

SSP Group