Job Description

The legendary Zephyr Cafe has found its new home at the historic Brackendale Art Gallery (BAG) -- a distinctive restaurant and events space where culinary excellence meets artistic expression. We're proud to create memorable moments in a setting that celebrates great food, exceptional coffee, inspiring art, and community connection.

This is a rare and exciting opportunity to join one of Squamish's most beloved hubs for arts, culture, and cuisine. As we enter the next phase of our growth, we're looking for a passionate and driven manager to help shape the future of our restaurant and make a lasting mark on the Squamish community. If you're ready to bring fresh ideas, strong leadership, and a love for hospitality to a place that's already a local icon, we'd love to meet you.

Duties

Front-of-House Operations

Oversee day-to-day FOH operations, establishing and ensuring adherence to service and quality standards, policies, and procedures. Plan, coordinate, and lead FOH service. Coordinate with other departments to ensure FOH operations and service meet the current needs of the business. Schedule FOH staff to ensure adequate coverage and smooth operations while meeting target labour budgets. Step in and provide support as needed to ensure smooth service and uphold standards. Manage customer inquiries, complaints, and feedback professionally, implementing service improvements as needed. Create exceptional customer experiences through staff leadership, training, and setting high standards for service and ambiance. Oversee departmental stock, manage inventory, and ensure timely and accurate supplier orders. Organize delivery and inventory records, and collaborate with BOH to address shortages and storage issues.

Staff Supervision & Training

Hire, train, and supervise FOH staff. Monitor team performance, offer constructive feedback, and develop training programs to enhance skills and service standards. Delegate tasks effectively and ensure accountability among team members. Enforce all company policies and procedures regarding safety, sanitation, and service.

Marketing & Brand Promotion

Contribute to the development and promotion of the brand and cafe. Collaborate with the team to support promotional initiatives, including day-to-day social media updates about the cafe's food and beverage offerings.

Financial & Administrative Duties

Oversee cash-handling procedures and reconcile daily sales. Support the Operations Manager in implementing and managing department budgets, costing, and cost control procedures.

Health, Safety & Compliance

Ensure compliance with all health, safety, and liquor regulations. Conduct regular inspections and audits to maintain high cleanliness and service standards. Oversee safe food-handling and alcohol service practices. Ensure facilities are well-maintained, stocked, and meet health code requirements. Perform other duties as requested by ownership, demonstrating flexibility and a willingness to contribute to the success and growth of the business. Comply with administrative policies and procedures as set forth from time to time. Carry out other duties as assigned, consistent with your abilities and responsibilities.

Benefits

Competitive tips. Extended health benefits (after 3 months) A vibrant, passionate, and talented team with a supportive culture that values work/life balance. A leadership role in an emerging business with plenty of room for creativity, input, and the opportunity to leave your mark. Access to free concerts and events. Paid breaks and staff meals. Employee discount on all food and beverage when off shift.
The BAG & Zephyr Cafe have truly awesome potential -- we're excited to meet you and make you an integral part of the team.

Job Types: Full-time, Permanent

Pay: $52,000.00-$65,000.00 per year

Benefits:

Discounted or free food Extended health care Paid time off
Language:

English (required)
Location:

Squamish, BC (required)
Work Location: In person