Job Description

WHAT WE STAND FOR The Mohawk Students\xe2\x80\x99 Association exists to ensure all Mohawk Students achieve personal success in their college experience and beyond. We empower Mohawk Students to create a community they can lean on for positive experiences, relevant supports, a listening ear, and a strong voice so they can achieve personal success in their college experience and beyond. Led by the Executive Director and an elected Student Board of Directors (BOD), we are a Non-Profit Organization that supports students through our Areas of Focus:

• Advocacy & Leadership
• Engagement & Support
• Sustainability & Operations

While we are a separate organization from Mohawk College, we work collaboratively with the college to reach our goals. MY MSA TEAM We live our values to ensure we achieve our Student Driven Vision and Mission. In This Together, we collaborate in transformative ways within and beyond our departments, helping wherever we are needed. We Believe it\xe2\x80\x99s Possible by focusing on outcomes rather than outputs. We prioritize Foster Belonging, where all staff members feel purposeful and supported as their authentic selves. And we share and learn through the power of Storytelling. MY FOOD EXPERIENCE TEAM We know the importance that food security has on engaging and supporting the physical, mental, and social wellbeing of Mohawk students. The MSA Food Services team fulfils the diverse food security needs of the College community while ensuring we connect with people through every interaction. WHAT YOU DO Reporting to the Manager, Food Experience, the Restaurant & Hospitality Specialist provides daily operational support to the campus restaurant as well as any internal and external food service event elements. What Success Looks Like in This Role: You ensure every interpersonal interaction is a positive experience, engaging and supporting students and team members. You work alongside the Team Lead and other team members, supporting the food experience that enhances student decisions and support our student driven values. Best practices will be a focal point of the position in the areas of, customer service and day-to-day business operations. Primary Accountabilities:

• Manage the bar portfolio and ensure safe alcohol practices. Constant adherence to all Health & Safety policies to ensure the wellbeing of the team, students and guests.
• Provide leadership and mentorship to student staff, and full-time employees
• Contribute to the development of the Student Enhancement program and oversee the execution
• Oversee the operations of the campus restaurant & any food service support items outside our normal food experience operations (events, special requests and other MSA initiatives)

HOW YOU DO IT Responsibilities Operations

• Oversee the restaurant operations team and the hospitality team
• Propose student enhancement ideas based on student feedback and oversee the execution
• Work closely with the Events & Communities team to ensure efficient execution of programming calendar
• Develop and maintain service standards
• Respond to all student and guest feedback regarding their experience, and leveraging any criticism to create opportunities for improvements.
• Provides support to other areas when required.
• Maintaining a comprehensive menu knowledge to assist students and guests with menu selection, allergy questions and dietary restrictions.
• Responsible for health and safety, maintenance, and equipment issues to be addressed.
• Provides financial, business planning and administrative expertise, advice, and support to the Food Experience team, that acts as a consistent sound boarding for future collaborations and programs.

Finance & Administration

• Process daily deposits and troubleshoot issues when required (i.e., One Card, Paymentech, POS) and initiate controls to address.
• Manage the float, petty cash, and till floats for the restaurant
• Responsible for weekly and monthly bar inventory
• Present recommendation in areas like cost-savings, revenue generation, operational efficiencies with broad-based outcomes.
• Oversee the administration of HR (Human Resources) processes for the restaurant and hospitality team including payroll, scheduling, recruitment and documentation.

What you Need in Education, Experience and Training for your Department:

• Minimum 3-5 years supervising in a hospitality environment.
• Proficient with MS Office.
• Strong time management and organizational skills.
• Proficient knowledge of AGCO, Liquor License Act, Ministry of Health, and WSIB compliance.
• Good knowledge of food, food hygiene and food safety preparation within governmental guidelines.
• Strong employee leadership and knowledge of human resource best practices.
• Experience motivating, mentoring, and developing post-secondary employees.
• Builds effective relationships with both departmental leaders and key campus partners, establishing a focal point for communication within the department.

What Knowledge, Skills, and Attitudes that you require:

• Pride in customer service, with a focus on service excellence.
• Ability to adapt to a fast-paced student facing customer service space and ever-changing environment.
• Passion for working for and with post-secondary students.
• Effective communication and interpersonal skills.
• Excellent organizational, time management and multi-tasking skills.
• Ability to work independently with minimal guidance.
• Positive energy and attitude.
• Desire for lifelong learning.
• Ability to adapt to an ever-changing environment.
• Proficiency in a digital environment.

Physical Demands/Work Environment

• Standard work hours are 35 hours per week.
• Able to work in a variety of settings that may include sitting and standing for prolonged periods.
• Ability to work with sensitive and confidential information.
• Ability to lift 50 lbs.

HOW WE SUPPORT YOU This position is entitled to the following comprehensive compensation package:

• Health and Dental Benefits.
• Employee and Family Assistance Program (EFAP).
• Enrollment in the CAAT Defined Benefit Pension Plan.
• 15 Paid Vacation Days and additional vacation for all college closures.
• 12 Paid Personal days.
• Staff Wellbeing Initiatives.
• Celebrate an Individual\'s Authentic Self.
• Personalized Success Plans and Professional Development.
• Work Culture that prioritizes that staff have a voice, feel a sense of belonging, and have fun together

EQUITY, DIVERSITY AND INCLUSION
The MSA seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially seeks applications from indigenous (First Nations, M\xc3\xa9tis, or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
HOW TO APPLY Please include a Resume and Cover Letter. Apply using the link provided. Your cover letter should include the title of Restaurant Hospitality Specialist listed along with your last name followed by your first name.
Your cover letter must outline your experience and address the following:

• Why working for and with students is something that interests you?
• Demonstrate how you have actioned equity, diversity, and inclusion in a food services environment or in other experiences that you will bring to this role?
• Demonstrate how you have prioritized Health & Safety and Financial Compliance in a food services environment.
• Tell us why you want to work at the MSA and how you connect to our values?

The interview process will begin after Oct 23, noting the posting will remain open until a success candidate has been hired. Preferred start date would be early November.
ACCOMODATION As part of our commitment to accessibility for all persons with disabilities, The MSA will, upon request, provide accommodation. Should you need accommodation during the application process or during employment with the MSA, contact Sr. Manager of People and Culture at Jackie.mccollom@mohawkcollege.ca