Job Description

About DHOOM

DHOOM is a

Modern Indian Brunch, Dinner & Cocktail Bar

redefining Toronto's dining experience. With a bold, high-energy concept that fuses nostalgic Indian flavors with global innovation, DHOOM delivers an elevated service standard from sunrise brunch to late-night cocktails. We are seeking a passionate and experienced

Restaurant General Manager

to lead our operations, shape our service culture, and ensure DHOOM becomes a premier hospitality destination.

Role Overview

The Restaurant General Manager is the operational and cultural leader of DHOOM. This role oversees all day-to-day front-of-house operations, manages and mentors staff, drives business performance, and ensures every guest interaction reflects DHOOM's premium brand standards.

Key Responsibilities

Operational Leadership

Oversee full-service operations across

two shifts

(brunch and dinner/bar). Maintain smooth service transitions between shifts, ensuring consistency in quality and guest experience. Implement and enforce SOPs for FOH service, guest handling, reservations, and floor management. Coordinate closely with the kitchen and bar leadership for seamless execution of menus and promotions.

Team Management

Hire, onboard, train, and mentor all FOH managers, supervisors, and service staff. Conduct daily team briefings and pre-shift meetings to communicate goals, specials, and service notes. Maintain a culture of accountability, positivity, and hospitality excellence. Manage scheduling, attendance tracking, and performance evaluations.

Financial & Compliance Oversight

Track and manage

P&L statements

, labor cost efficiency, and inventory control. Oversee payroll via

Toast Payroll & Team Management

. Ensure compliance with all relevant laws and regulations (ESA, WSIB, AODA, liquor licensing, health & safety). Monitor vendor contracts and ensure cost-effective purchasing.

Guest Experience

Actively engage on the floor during peak hours, greeting guests and handling escalations personally. Implement guest feedback tracking systems through OpenTable, Google reviews, and social media. Build relationships with VIP guests, influencers, and local media personalities to enhance brand visibility.

Marketing & Events Collaboration

Partner with marketing for special events, seasonal menu rollouts, and promotional campaigns. Assist in planning and executing

soft launch, PR events, and VIP previews

. Work with the Guest Experience Manager to personalize service for high-value guests.

Qualifications

Minimum 5 years

in a GM or senior FOH leadership role in a high-volume or upscale dining environment. Proven track record of increasing guest satisfaction and driving profitability. Strong financial acumen and experience with restaurant P&L management. Proficient in

Toast POS

,

OpenTable

, and Google Workspace. Exceptional leadership, communication, and conflict-resolution skills. SmartServe certification (or willing to obtain before start date).

Employment Terms

Full-time salaried position with performance-based incentives. The GM is expected to work a flexible schedule, including evenings, weekends, and holidays. All operations, guest data, and business strategies are to remain

confidential

and the property of DHOOM.
Job Types: Full-time, Part-time

Pay: $20.00-$25.00 per hour

Schedule:

Monday to Friday Weekends as needed
Work Location: In person