Job Description

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For a preview, visit www.gametimesocial.ca

So exactly what type of individual are we looking for in a GameTime Social Restaurant Service Manager?

Are you the type of Restaurant Service Manager who is OBSESSED with service and providing all guests with a truly authentic, genuine, and simply unforgettable experience?

Are you the type of Service Manager who is THAT PERSON, so detail-oriented, so standards-driven, so prideful, that no consideration or effort is ever too small, too insignificant, or too much trouble?

Are you the type of Service Manager who is hands-on, LEADS BY EXAMPLE, and is always striving to establish a culture of excellence and performance-driven results?

Are you the type of Service Manager who is a real team player, who CARES about the people they work with, and who is relentlessly learning and staying current with new trends, to improve upon their knowledge, and to help make everyone else around them better?

Are you the type of Service Manager who is motivated by a CHALLENGE, who wants something MORE for themselves: possibly something more EXCITING, more FUN, and more SOCIAL, both personally and professionally, and is looking to make their MARK?

If all of this is who YOU are, what YOU believe, and what YOU aspire to work toward daily, every day, then we want to hear from you!

Responsibilities:
(All of the above, and below, but not exhaustive of what the position entails.)

• In conjunction with the Front of House/Back of House Management teams, accomplish Human Resources objectives by recruiting, selecting, orienting, assigning, scheduling, and reviewing performance.
• Effectively enforce company policies, and procedures, and instill culture, and core values.
• Achieve operational objectives in all portfolios by implementing: productivity, insisting upon quality, and upholding the highest standards of service.
• Work closely in connection with the Entertainment/Events team members to ensure successful day-to-day operations of private dining, corporate functions, and team-building events.
• Resolve associate and/or guest conflict through service recovery, and implement change when necessary, to ensure satisfied and returning guests.
• Estimate food and beverage consumption and place orders with suppliers.
• Maintain budget and employee records.
• Ensure adherence and compliance with all Health and Safety Regulations.
• Avoid legal challenges by following all company and government legislation.
• Prioritize preventative maintenance and arrange for repair of malfunctioned equipment, when necessary.
• Generate growth and restaurant sales through marketing initiatives and word-of-mouth advertising.
• Create an engaging and energetic environment, where all associates work as team members, with an unrelenting focus on providing an authentic and enthusiastic guest experience.
• Assist and support the General Manager with any relatable activities, duties, and responsibilities, in the effort to provide Burlington with a first-class restaurant, entertainment, and SOCIAL experience.

Qualifications:

• A minimum of 2 years of restaurant experience within the hospitality industry.
• A minimum of 3 years of progressive leadership experience.
• Experience in a similar environment and culture.
• Self-starter, flexible, and able to work independently.
• Ability to multitask, and change priorities constantly, as needed, in a fast-paced environment.
• Ability to conduct written and verbal performance reviews.
• Strong business acumen.
• Must possess excellent verbal and written communication skills.
• Exceptional organizational skills.
• Post-Secondary Degree/Diploma in Hospitality Management, Food and Beverage Management, and/or equivalent an asset.
• Smart Serve Certified.
• Food Handler Certification.
• Joint Health & Safety Committee Certification Part 1 and Part 2 (considered an asset).

That said, we are willing to consider the RIGHT candidate, with the RIGHT experience, and with the RIGHT mindset.

Benefits:

• Health/Dental Benefits Package.
• Discounted Food/Manager Meals.
• Paid Vacation Time.
• Performance-Based Bonus Program.
• A truly different, and SOCIAL place to grow, with a company that cares about your career path and aspirations.

GameTime Social is committed to providing an accessible hiring process for all applicants. Should you require accommodations, during any stage of the hiring process, please make us aware during your initial submission and we will ensure to provide all plausible considerations.

GameTime Social thanks and encourages all suitable applicants for applying, however, only interview-selected candidates will be contacted.

Job Types: Full-time, Permanent.

Salary: $50,000.00-$60,000.00 per year.

Benefits:

• Dental care.
• Disability insurance.
• Discounted or free food.
• Extended health care.
• Life insurance.
• On-site parking.
• Paid time off.
• Store discount.
• Vision care.

Schedule:

• 10-hour shift.
• 8-hour shift.
• Day shift.
• Evening shift.
• Holidays.
• Monday to Friday.
• Night shift.
• Weekend availability.

Supplemental pay types:

• Bonus pay.

Experience:

• FOH Management: 2 years (preferred).

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