Job Description

About Banana Republic

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Banana Republic was founded with an explorer's spirit and a desire to venture to new places, beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries.


We travel near and far in search of the finest materials and fabric innovations to infuse style with substance, because we believe that what you wear should open a world of possibilities. And the people that make up Banana Republic share the same qualities as our brand: curious, connected, undaunted by boundaries. Sound like you? Join us for the adventure of what's next.

About the Role

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"Dans le cadre de ce role, vous soutiendrez l'equipe de direction du magasin en realisant les taches qui vous seront confiees. Vous servirez de mentor et de modele pour les employes afin de veiller a l'adoption des bons comportements de service et a l'execution des taches dans vos domaines d'expertise. Vous vous concentrerez sur la direction des processus ou des domaines d'activite, l'execution des taches et le maintien du rendement pour garantir l'atteinte des objectifs. En collaboration avec votre equipe de direction, votre role consiste a former et a encadrer votre equipe et a susciter des comportements permettant d'offrir une experience en magasin inegalee.



In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience."

What You'll Do

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Servir de modele pour votre equipe afin de realiser les priorites en magasin, en mettant le client au centre de toutes les preoccupations

Aider l'equipe de direction du magasin a collaborer efficacement avec les employes et veiller a ce que les taches soient effectuees en temps opportun et de maniere efficace

Developper une expertise dans le domaine fonctionnel specialise assigne et la partager avec les autres

Participer aux taches ou aux procedures de travail avant ou apres la fermeture du magasin, selon les besoins, y compris a l'ouverture ou a la fermeture du magasin

Ecouter et poser des questions pour solliciter de la retroaction afin de comprendre les besoins et de fournir un bon service

Gerer les interactions de nature particuliere ou complexe avec les clients



Serve as a role model to achieve priorities in store, with the customer as the primary focus

Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner

Build and share expertise in an assigned specialized functional area

Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store

Listen and ask questions to solicit feedback to understand needs and provide service

Handle unique or complex customer interactions

Who You Are

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Communiquer ses attentes de facon claire et directe et donner de la retroaction

Etre apte a utiliser efficacement la technologie, a interagir avec les clients et a mobiliser son equipe pour l'atteinte des objectifs

Etre en mesure de diriger efficacement les autres et de les inspirer au moyen de l'encadrement et du mentorat

Demontrer de l'interet envers l'amelioration et le perfectionnement continus

Maitriser les connaissances et les pratiques liees au poste et au domaine (ajouter le domaine fonctionnel ici)

Analyser les processus ou le flux de transactions pour determiner la cause profonde des erreurs

Au Quebec: Doit etre capable de parler francais.



Provides clear and direct communication of expectations and gives feedback

Ability to utilize technology effectively and engage with customers and your team to meet goals

Able to effectively lead and inspire others through coaching and mentoring

Demonstrate interest and initiative towards continuous improvement and growth

Research process or transaction flow to identify root cause of errors

In Quebec: Must be able to speak French.

Benefits at Banana Republic

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Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet. Competitive Paid Time Off plans.
Company match for donations and volunteer time
Registered Retirement Savings Plan Employee stock purchase plan.
Medical, dental, vision and life insurance.
Virtual health care 24/7
Maternity/Parental Top Up.
See more of the benefits we offer. For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.