Responsable D'opérations / Operations Manager

Montréal, QC, CA, Canada

Job Description

Chez

Deux par Deux

, nous faisons rayonner la creativite a chaque etape de notre parcours. Avec une equipe de 25 collaborateurs passionnes, nous nous sommes imposes comme un leader de la mode enfantine en Amerique du Nord.

Dans le cadre de la croissance rapide de notre site transactionnel

www.deuxpardeux.com

, nous cherchons a agrandir notre equipe avec des talents motives et creatifs, prets a evoluer dans un environnement dynamique et innovant.

Le/la Responsable des operations

est charge(e) de superviser les operations quotidiennes, d'assurer une logistique efficace, un service client excellent et l'amelioration continue des processus internes. Ce role comprend egalement la gestion de l'infrastructure technique soutenant les activites e-commerce, incluant Shopify, WMS et les integrations marketplaces, tout en contribuant aux initiatives a l'echelle de l'entreprise telles que le recrutement et l'organisation d'evenements.

Responsabilites principales



Gerer les operations quotidiennes : Service clientele Gestion des retours Coordination logistique Gestion de l'entrepot Superviser et soutenir une equipe de 4 personnes. Assurer le bon fonctionnement du site web, de l'application et de Shopify. Superviser l'importation des produits sur Shopify et les marketplaces (Mirakl, Amazon, etc.). Suivre les ventes et les performances sur les marketplaces. Gerer les developpeurs et les partenaires externes pour les ameliorations techniques. Mener des initiatives d'amelioration des processus internes. Analyser les donnees operationnelles et commerciales pour orienter les decisions. Creer des

rapports mensuels d'e-commerce

pour le departement comptable. Gerer le

processus de recrutement

pour le personnel des operations et de la technologie. Organiser et soutenir les

evenements de l'entreprise

. Soutenir le developpement du programme

second-hand

. Maintenir les relations avec les transporteurs (Poste Canada, Stallion, Xpedigo, Passport) et superviser les processus d'expedition.

Qualifications



Solide experience en operations e-commerce et logistique. Maitrise de Shopify, WMS et des integrations marketplace. Approche analytique et orientee donnees. Experience en leadership et gestion d'equipe. Experience en recrutement et coordination d'evenements un atout. Bilingue (francais/anglais).
--------------------------------

Deux par Deux

is a fast-growing fashion company driven by a dynamic and passionate team, shaping the future of children's apparel with creativity and innovation. With our e-commerce platform

www.deuxpardeux.com

expanding quickly, we are looking to grow our team with motivated, creative talents eager to thrive in a dynamic environment.

The Operations & Technology Manager is responsible for overseeing day-to-day operations, ensuring efficient logistics, customer service excellence, and continuous process improvements. This role also manages the technical infrastructure supporting e-commerce activities, including Shopify, WMS, and marketplace integrations, while contributing to company-wide initiatives such as hiring and events.

Key Responsibilities



Manage daily operations: Customer service Returns management Logistics coordination Warehouse operations Oversee and support a team of 4 people. Ensure proper functioning of the website, app, and Shopify. Supervise product imports into Shopify and marketplaces (Mirakl, Amazon etc...). Monitor sales and performance on marketplaces. Manage developers and external partners for technical improvements. Lead internal process improvement initiatives. Analyze operational and sales data to drive decisions. Create monthly

e-commerce accounting reports

for the accounting department. Manage the

recruitment process

for new staff in operations/tech. Organize and support

company events

. Support development of the

second-hand program

.

Maintain relationships with carriers

(Poste Canada, Stallion, Xpedigo, Passport) and oversee shipping processes.

Qualifications



Strong experience in e-commerce operations and logistics. Familiarity with Shopify, Shiphero, and marketplace integrations. Data-driven with strong analytical skills. Leadership and people management experience. Experience in recruitment and event coordination is an asset. Bilingual (French/English).
Type d'emploi : Temps plein, Permanent

Remuneration: 38551,10$ a 80000,00$ par an

Avantages:

Assurance Dentaire Assurance Maladie Complementaire Assurance Vie Conges payes Reductions Tarifaires Stationnement sur place Tenue Decontractee
Lieu du poste : En presentiel

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Job Detail

  • Job Id
    JD2656432
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Montréal, QC, CA, Canada
  • Education
    Not mentioned