Job Description

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###### CARE AND BE CARED FOR - THIS IS YOUR HOME



Whether you work in our office, in the community, or a health care facility - you will play a lead role in providing connected, accessible, patient-centred care - and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.





As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?
The Respite Relief Mediator acts as a neutral, impartial third party facilitator within the framework of Ontario Health atHome Team and as part of the respite-relief program. This position is responsible for helping caregivers identify needs and develop a plan that mobilizes their pre-existing support network in concrete ways.




Primary Responsibilities:


This position utilizes elder mediation skills and processes to guide and assist participants to explore concerns and issues related to their care and needs. The Respite Relief Mediator facilitates communication among multiple participants which assists them towards a mutually acceptable agreement. The Respite Relief Mediator helps parties explore issues of a diagnosis of dementia to assist people in preserving and/or restoring their relationships by identifying their common interests, working out any differences, minimizing escalating conflicts, and creating fair agreements.




• Utilize mediation skills pro-actively to unite a caregiver's support network into a common position by surfacing hidden interests and needs in order to move toward the development of a common plan of support to meet those interests and needs.
• Responsible to assist the parties involved to resolve their conflicts, to improve communication, understand interests and priorities in order for them to generate creative solutions.
• Facilitates conversations between parties to discover and agree on a mutually acceptable plan of care and provide access to self-directed funds to assist in removing constraints or exploring alternative agreements.
• Provides an effective structure through which parties share and define their understanding of the issues, address impasse, and develop strategies for seeking collaborative solutions.
Team/Department: Elder Mediation Team Hours of work: 3 days one week and 3 days the second week between the hours of 8:30am-4:30pm - Monday to Friday (35hrs/bi-week) FTE: 0.5 Starting Salary: $44.480 - $47.517 Affiliation: OPSEU Reporting to: Manager, Patient Services Office Location: Cornwall What must you have?

• Family Mediation Canada Certified or OAFM Accredited in Elder Mediation


+ Completed a minimum of ten mediation cases involving age-related/dementia issues
+ Registered Nurse (BScN or diploma) with a current Certificate of Registration from the College of Nurses of Ontario; or
+ Degree or diploma in physiotherapy and registered with the College of Physiotherapy of Ontario; or
+ Degree or diploma in Occupational Therapy and registered with the College of Occupational Therapy of Ontario; or
+ Degree in Social Work and registered with the Ontario College of Social Workers and Social Service Workers.
+ All of the above require at least 4 years related professional experience.




What would give you the edge? Knowledge:


• Knowledge of the health services delivery system in Ontario
• Philosophy of system integration
• Planning and project management
• Demonstrates strong analytical, interpersonal and communication skills
• Demonstrates effective business writing skills
• Holds and maintains a valid Driver's license and the use of a vehicle
• Conflict management skills: Ability to help participants to overcome impasses; ability to manage crises.
• Fluent in issues of aging and dementia and builds rapport with the participants and demonstrates understanding of each person's situation, feelings, and interests.
• Ability to communicate using various software programs to clearly articulate patients' status and service needs
• Demonstrated ability using computer technology, including use of email, internet, various software systems, and applicability of electronic communication etiquette
• Understanding of OHaH Champlain services, programs and business objectives
• General understanding of the provincial health care system and the role of the Ontario Health atHome Champlain within it



Skills and Abilities:


• Conflict resolution and mediation skills in order to manage client and caregiver conflict and offer suggestions to help the parties reach a mutual agreement
• Facilitation skills to mediate multi-party, multi-issue and intergenerational conflict
• Strong interpersonal skills to work with diverse client groups with varying levels of comprehension and language capability
• Demonstrated strong client service skills and awareness of cultural sensitivity
• Ability to negotiate with interdisciplinary teams
• Strong collaboration skills to participate on projects and committees with colleagues across the Ontario Health atHome Champlain and with local community agencies and health professionals
• Exceptional oral and written communication skills
• A valid Ontario Driver's License and access to a motor vehicle are required
• Fluency in English and French is required
Hours of Work
5 shifts in a pay period: Monday to Friday - 8:30am to 4:30pm (35hrs/bi-week)
Office: 709 Cotton Mill St, Cornwall ON

We offer flexible work options, this position will have a hybrid model of work with a combination of in-office and telework.

What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

##### Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

##### Why join us?

If you're interested in driving excellence in care and service delivery , and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

##### Equity, Inclusion, Diversity and Anti-Racism Commitment


Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

•We thank all applicants for their interest; however, only those selected for an interview will be contacted.•