Job Description

We're Hiring: Resource Support Staff - Job Development Team

Location: Guelph, with travel to Fergus on occasion
Full-Time, contract position until March 31, 2026

Rate of Pay: $26.40 per hour

Apply By: August 18, 2025

Second Chance

is looking for a highly organized, client-focused, and energetic

Resource Support Staff

to join our

Job Development Team

! This is your opportunity to make a meaningful difference by supporting job seekers, employers, and our internal teams with top-tier administrative and client service support.

What You'll Do

As a key member of our team, you will support our mission through:

Administrative Support

Maintain organized electronic employer files, forms, and case notes Assist with follow-ups to clients and employers Develop systems, using Excel, to track employer activity Update our website and social media with job and program information

Workshop Coordination

Schedule internal and external workshops and coordinate facilitators Track workshop attendance and statistics Update workshop materials using Canva

Client Service & Resource Centre

Welcome clients and answer inquiries by phone or in-person Schedule appointments, conduct pre-assessments, and explain our programs Support job seekers with resumes, online applications, and referrals Provide immediate assistance to clients in crisis and maintain a professional, inclusive environment

Information Management

Accurately input and update data in agency systems like ESCases and CAMS Support monthly statistics and reporting requirements

What You Bring

Core Competencies & Technical Skills

Strong administrative and organizational skills Experience with databases, Outlook, Excel, Canva, and MS Office Suite Familiarity with employment services or community resources is an asset A valid driver's license and access to a reliable vehicle may be required depending on site assignment

Soft Skills That Set You Apart

Empathy and emotional intelligence

- you listen actively and respond with care

Strong communication skills

- clear, professional, and adaptable across audiences

Problem-solving ability

- you stay calm under pressure and find solutions quickly

Team player mindset

- you work collaboratively, respect others, and contribute to a supportive team culture

Flexibility and adaptability

- you can pivot between tasks and respond to changing priorities

Initiative and resourcefulness

- you take ownership of your role and go the extra mile

Confidentiality and integrity

- you handle sensitive information with professionalism

Attention to detail

- you manage data and documents accurately and efficiently

Why Join Us?

At Second Chance, we offer more than just a job - we offer a community impact opportunity. You'll be part of a collaborative, inclusive, and purpose-driven team committed to helping people overcome employment barriers and succeed in their careers.

Apply Today!

Your application must include a

resume and cover letter

to: info@2ndchance.ca
For more about our work, visit: 2ndchance.ca

2nd Chance Employment welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. We are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race,

Job Type: Full-time

Pay: $26.40 per hour

Expected hours: 35 per week

Application question(s):

Do you have access to a vehicle and a valid drivers license
Work Location: In person

Application deadline: 2025-08-18