Job Description

Resource Manager
Company Description
Citizen is a global PR agency built to unleash the potential of ambitious brands. Integrated teams across PR, creative & strategy, insights & intelligence, digital, and experiential marketing give the curiosity, confidence, and courage to stay ahead of trends, make bold moves, and maximize measurable success.
With 10 offices across North America and Europe, Citizen's client roster includes a notable list of client partners such as Amtrak, P&G, Nestle, Labatt and Nespresso. The agency's disruptive campaigns have been awarded across the world from such shows as The Clios, Webbys, The One Show, LIAs, PRWeek Global and the Cannes International Festival of Creativity.
In 2023 Citizen was named PRovoke Media's Consumer PR Agency of the Year and Best Mid-Size Agency to Work For, in addition to PR Agency of the Year (Gold) from Strategy Magazine, Best Places to Work for PRWeek and Inc. Magazine's "Best in Business". In 2024, Citizen was named Campaign's Global PR Agency of the Year (Bronze).
This isn't just a job; it's an opportunity to grow, connect, and belong in a vibrant environment. Beyond global opportunities, personal time, and unforgettable team-bonding, we prioritize professional development, committed to unleashing the potential for our talent across all offices
As Resource Manager, you will:

• Oversee the workflow/traffic for Citizen's specialty teams across North America, managing incoming briefs and projects for the creative, design, strategy, (and digital) teams
• Assess the agency's capacity to take on new projects, making adjustments to staffing levels or workflows as necessary to optimize resource utilization
• Strategically allocate resources based on schedule, workload, experience level, and area of expertise, connecting with business leads to ensure projects stay on track and on schedule (and adeptly course-correct when required)
• Identify potential risks or challenges related to resource allocation and develop mitigation strategies to minimize disruptions to project timelines or budgets
• Develop and implement processes and workflows to streamline the allocation and utilization of resources, identifying innovative platforms to increase visibility to resource capacity and project efficiency & profitability

• Organize regular status/check-ins with the specialty teams, maintain and share a holistic project status worksheet to keep track of all active jobs, team bandwidth, and priorities
• Organize regular status/check-ins with business leads to forecast resource requirements based on project pipelines, client demand, and historical data
• Track, approve, and balance absence requests across the team, creating contingency plans and workflows; escalating to senior management as necessary
• Maintain a robust freelancer database, managing freelance outreach, contracting, and scheduling, consulting with the account team to ensure the freelance budget is appropriately managed
• Act as an agency awards liaison and additional support to the marketing team in the development of award show case studies and submissions
• Assist with additional administrative duties, such as the processing of invoices and completing additional internal administrative tasks as the need arises
• Oversee processes to ensure scopes are adhered to and time tracking is accurate and monitored.

What you bring to the table:

• Significant experience in resource management, project management, or operations management, preferably gained in a PR or Advertising agency or similar environment
• In-depth knowledge of resource management principles, including capacity planning, resource allocation, and utilization optimization
• Strong proficiency in project management methodologies, tools, and techniques
• Demonstrated leadership skills with the ability to motivate teams, delegate tasks effectively, and foster a collaborative and results-driven work environment
• Excellent relationship skills; good listener; respects the expertise of others; ability to motivate and generate effective action from all levels of the organization. Able to build strong relationships with team members across the organization.
• Ability to effectively and efficiently manage high volume, velocity, and complex workflows with grace and poise
• A self-motivated teammate with a high personal standard of excellence

What's in it for you:
We value the 'whole you'

• An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients
• Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions
• Generous Vacation starting at 3 weeks + 1 extra week over the holidays
• Agency summer days (exact policy differs per campus and agency)
• Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
• Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices)
• Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more!

We are obsessed with learning and being better humans

• In-house learning & development sessions and annual career and growth conversations'
• Access to internal network of opportunities across all agencies
• Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)

Check out our EDI report to learn more about our work and commitment towards equity.
We invest in your health and wellness:

• Flexible benefits to support your individual lifestyle and life stage - with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more!
• Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family.
• Dedicated play rooms for days you need to bring the kids and health and wellness rooms when you need a place to get grounded.
• A responsible sick & personal absence days policy designed so you don't have to worry the moment a personal obligation or emergency arises.
• Maternity leave top up program.

Expiry Date Notice: This job description expires on November 28th 2025
We're humbled by the number of talented people who apply to work with us every day. And, we thank each and every one of you. Truly. We'll reach out directly to those we'd like to meet for an interview.
Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes Citizen Relations what it is--and we wouldn't have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.
By joining Citizen Relations, you become part of Plus Company, a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we're made of. A whole network of them.
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