Job Description

Position Details

Position Information

Position Title Resource Centre Advisor
Posting Number 01996SA
Location Langley
Grade or Pay Level -
Salary Range To be determined
Position Type Training Group Contract Employment
Posting Type Internal/External
Regular/Temporary Contract
Employment Type Full-Time
Posting Category Training Group
Start Date 10/01/2023
End Date 09/30/2024
Day of the Week Saturdays, Wednesdays, Thursdays, Mondays, Tuesdays, Fridays
Shift N/A
Work Arrangements

Must be able to work variable shifts which will include some evenings (until 6.30pm) and Saturdays.

Location is the Langley WorkBC Centre.

What Douglas Offers

DO what you love. Be good at it. That\'s how Douglas College defines a great career. It\'s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC\'s Top Employers. We love what we do. And we\'re looking for passionate, motivated people to join us in making one of Canada\'s best colleges even better.
The Role

The Resource Centre Advisor will represent Douglas College at the Langley & Aldergrove WorkBC Centres.
The primary role will be to greet clients as well as coordinate and organize all resource information.
Responsibilities

1. Assist with greeting clients and visitors ensuring clients sign-in, answer queries and direct appropriately;
2. Provide consistent and accurate personal responses to every inquiry about WorkBC Services within one business day of receiving the inquiry;
3. Support Clients in accessing all relevant resources, including any specific resources that may be identified for individual clients and direct and refer the Client to other programs and resources, including WorkBC Apprentice Services and WorkBC Assistive Technology Services;
4. Receive and review applications for services from the On line Employment Services Portal;
5. Provide assistance with the online application starting with obtaining a Basic BCEID;
6. Complete reports as per the requirement of the Langley WorkBC and submit to the Langley Centre Manager;
7. Ensure that appropriate tracking mechanisms are in place and strictly followed to capture and celebrate Client\'s sustained employment at 4, 24, and 52 weeks.

ADDITIONAL DUTIES:

8. Participate in weekly team meetings and community outreach.
9. Miscellaneous as required.
To Be Successful in this Role You Will Need * Post-Secondary diploma/degree, in employment services related field or equivalent level of experience.

• Certified Career Development Practitioner (CCDP) Certification an asset.
• Commitment to continuous learning and development.
• Ability to exhibit respect for clients, client diversity, and community partners.
• Strong oral and written communication and interpersonal skills.
• Excellent computer skills: MS Office Suite, database entry and the use of online-demand meeting applications and desk-top sharing.
• Knowledge of local labour market and labour market trends.
• Knowledge of WorkBC and its mandate an asset.
• Satisfactory completion of a criminal records check.
• Experience providing customer service and resolving issues in person & virtual service delivery environment.
• Experience working with individuals with complex barriers and a wide range of cultural backgrounds.

Link to Full Position Profile
Equity Statement

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.
Needs a Criminal Records Check Yes

Posting Detail Information

Open Date 09/04/2023
Close Date
Open Until Filled Yes
Special Instructions to Applicant

Interested applicants must submit their application and all required documents online. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying.
Quick Link for Direct Access to Posting

Douglas College