Job Description

***Must have a Canadian work Visa and be a Canadian resident to be considered***The RoleChecks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Verifies all account postings and balances made during the day by front desk cashier and agents.Is able to function as a front desk agent especially in terms of check-in and check-out procedures. Run End of day process / Night audit process on the Property management software.Key Responsibilities

• Posts guest charge purchase transactions not posted by the front office cashier.
• Transfer charges and deposits to master accounts.
• Verifies all account postings and balances.
• Track room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Run end of day process in property management software (PMS).
• Understand principles of auditing, balancing, and closing out accounts.
• Operate PMS, computers, and other front office equipment.
• Understand and knows how to perform check-in and check-out procedures.

Key Goals

• Provide outstanding customer service in an efficient and professional manner

• Maintain a clean and organized working environment

• Be supportive of your team

• Work in coordination with all other departments

• Achieve 90% guest satisfaction rating

Requirements

• Experience providing excellent customer service in a fast-paced environment.

• Able to perform high-quality work while unsupervised.

• Able to handle money accurately and operate a point-of-sale system and property management system

• Ability to work in a fast-paced work environment and deliver orders in a timely manner

Valid Canadian work visa and Canadian residencyStaff accommodation at a nominal feeJob Types: Full-time, PermanentSalary: $18.00-$20.00 per hourSchedule:

• Night shift

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• accounting: 1 year (required)
• customer service: 1 year (preferred)