Job Description

Join Our Team

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Resort Assistant Manager. This position reports to the Rooms Division Manager and is responsible for managing the operation of the Front Desk and Concierge and is Assistant Manager level.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

The Location

Be ready for a warm Canadian experience! At Four Seasons Resort Whistler, we fill guest\xe2\x80\x99s days with exhilarating adventures on Whistler and Blackcomb mountains and Employee days with happiness and thrilling working experience. We aim not only to be the best Resort to stay in Canada but also the greatest place to work! We offer 273 newly refurbished elegant guest rooms and suites; a luxury Spa and a top rated

Four Seasons Resort Whistler is located at the foot of Blackcomb and Whistler. The resort is a five-minute walk to the ski lifts and a 10-minute stroll to the village center, making it the perfect location for a rustic adventure any time of year.

Our guest rooms are spacious, beautifully re-styled in December, 2019, the refurbished rooms and suites pay close attention to the unique placement of Whistler \xe2\x80\x93 a secluded retreat, just an hour and a half away from the international destination of Vancouver.

In December 2020, we completed a property-wide enhancement with the launch of Braidwood Tavern, a craft kitchen and social house conceived in collaboration with celebrated chef and restauranteur Richard Sandoval, along with a re-imagined SIDECUT Steakhouse, both designed by Box Interior Design.

The role Overview: RAM

The Resort Assistant Manager works hand in hand with the Front Desk Manager ensuring an exceptional guest experience for all. Will assist with overseeing the guest and employee experience. They will work closely with the team members and Managers from all departments to assure that standards are being met. The Resort Assistant Manager responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons\xe2\x80\x99 policies. Is expected to be on shift 5 days per week for 8 hours per day, dependent on operational demands.

This is a pivotal role in the Resort that is ideally suited to an experienced hospitality professional looking to develop their career. Will be covering Manager on duty roles, a key role in the operation, overseeing the Hotel, from safety and security issues, to managing guest difficult situations and/or employees.

Responsibilities:

This list is not all \xe2\x80\x93inclusive and should only be used as an overview of all actual responsibility.

Supervise the activities at the Front Office during day, Afternoon or Night Shifts.

Assist management team with training and providing feedback to team when needed.

Ensures communications and follow-up on any problems, guest requests or special requirements.

Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.

Follow up on billing requirements and assure that all financial and credit procedures are followed.

Checks guest in and out in an efficient and friendly manner.

Supervise that our Team meets Forbes and LQA Standards

Works harmoniously and professionally with co-workers and supervisors.

Assists with responsibilities and duties as required throughout the hotel.

Acts in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.

Who You Are

At least High School diploma - College Degree Preferred.

2+ years of previous Rooms Division supervisory or management experience required.

Experience in a luxury resort highly preferred.

Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.

Ability to multi-task in a high volume and demanding environment.

Strong leadership skills and the ability to lead a small team.

Strong problem-solving skills, ability to handle difficult situations and guests.

Ability to remain calm during challenging situations.

Reading, writing and oral proficiency in the English language.

Strong communication and interpersonal skills.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

The ability to work in Canada is strongly preferred. Management candidates currently within Four Seasons may qualify for a work permit.

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

About Four Seasons Hotels & Resorts

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees \xe2\x80\x93 people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

What\xe2\x80\x99s in it for you

Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period;

Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc;

Complimentary meal per shift in our employee dining room,

Retirement plan with employer contribution;

Paid time off; vacation days and additional floating holidays per year;

Excellent training and development program;

Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).

Learn more about what it\xe2\x80\x99s like to work for Four Seasons:

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

Four Seasons Hotels