Job Description

Company: Goldeye Lake Mountain Resort

Location:

Goldeye Centre - Nordegg, Alberta

Position Type:

Full-time

Reports to: Director of Operations

Start Date:

September/October 2025

About Goldeye Centre

Goldeye Centre is undergoing a complete transformation into an

all-season boutique resort

located in the Alberta Rockies, surrounded by lakes, trails, and one of the province's most popular mountain biking networks. Just a short drive from Jasper, the resort will welcome everything from, corporate retreats, weddings, backcountry adventurers and educational groups

to

nature enthusiasts who appreciate rustic luxury

.

With a soft launch scheduled for October 2025, and a full resort opening in June 2026, Goldeye's Assistant General Manager will play a key role in building the foundational pieces of the resort, from curating exceptional guest experiences and hospitality, to developing operational systems, managing day-to-day logistics, and helping bring the resort's long-term vision to life.

The Role - A Unique Opportunity.

This is not your typical management role, it's a rare opportunity to be part of building something extraordinary from the ground up. Goldeye Lake Mountain Resort is entering an exciting transformation phase, preparing to relaunch as a luxury, nature-inspired retreat and boutique event destination nestled in the Alberta wilderness. We're seeking a hands-on, versatile

Assistant General Manager

who is ready to roll up their sleeves and support everything from launching food & beverage operations and overseeing housekeeping, to coordinating guest experiences and helping design on-the-ground systems that will shape the future of this resort.

In the early stages, you'll be wearing many hats, supporting small guest groups and jumping in wherever needed to ensure excellence. As the resort grows, you'll play a key role in helping build the team and infrastructure needed to carry it forward into its full potential. Working closely with the Director of Operations and Black Sheep Consulting team during the initial planning stages, you'll gain the experience and foundation to

step into the full General Manager role

as the resort scales. You'll also collaborate with a Head Chef, assist in future F&B leadership recruitment, and be instrumental in shaping team culture, SOPs, and guest experience standards.

If you thrive in start-up environments, love the outdoors, and want to help shape an unforgettable guest experience where luxury meets nature, this is your chance to leave your mark on something truly special and grow into a leadership role along the way.

Key Responsibilities

Resort Operations

1. Support the day-to-day operations of key departments including food & beverage, housekeeping, facilities, and guest services, stepping in where needed during lean periods.

2. Assist in coordinating and executing logistics for soft launch group bookings (October 2025), helping ensure all operational elements are in place from setup to cleanup.

3. Contribute to the development and implementation of operational systems, checklists, SOPs, and workflows that enhance consistency and efficiency.

4. Assist with troubleshooting operational gaps in real-time, providing practical, resourceful solutions in collaboration with the Director of Operations.

5. Help monitor resort readiness, ensuring all areas meet quality, safety, and service expectations ahead of guest group arrivals.

Leadership & People Management

1. Lead by example in a hands-on way, working side-by-side with the start-up team while supporting overall team coordination and execution.

2. Assist in the recruitment, onboarding, and orientation of initial team members across departments.

3. Help foster a positive and collaborative work environment rooted in respect, adaptability, and accountability.

4. Work collaboratively with consultants and external partners during the soft launch, gradually building confidence and leadership within internal operations.

5. Support cross-training initiatives and provide informal mentorship to help develop team flexibility and shared responsibility.

Food & Beverage Oversight

1. Collaborate closely with the Head Chef and culinary team to support kitchen operations, including line work, meal service flow, and guest interaction.

2. Assist with menu planning discussions, procurement tracking, and food cost awareness to support budget alignment.

3. Help coordinate dining experience details such as timing, dietary needs, and dining room ambiance.

4. Participate in the development of SOPs and service rituals that create a consistent and memorable guest dining experience.

5. Support hiring and onboarding efforts as the resort transitions to a more structured F&B leadership model post-launch.

Event & Guest Experience

1. Assist in the planning and execution of resort programming, corporate retreats, weddings, and other guest experiences.

2. Act as an on-site support lead for guest groups, assisting with schedules, logistics, and ensuring smooth service delivery.

3. Help ensure consistency across all touchpoints of the guest journey, from arrival to departure.

4. Participate in event setup and teardown, helping maintain a polished, welcoming environment.

5. Serve as a visible and approachable representative of Goldeye's values and guest hospitality standards.

Administrative & Compliance

1. Assist with scheduling, timesheet reviews, and payroll input processes to ensure timely and accurate reporting.

2. Coordinate with vendors, contractors, and service providers under the guidance of the Director of Operations.

3. Help uphold resort standards related to AHS, AGLC, and other compliance or safety protocols.

4. Provide administrative support related to budgeting, expense tracking, and reporting processes.

5. Help maintain organized records for licensing, permits, inspections, and incident tracking as needed.

Finance & Administration

1. Support the Director of Operations in the development of budgets, tracking costs, and reviewing financial performance.

2. Help monitor departmental spending to ensure alignment with soft launch and seasonal targets.

3. Assist with procurement planning and sourcing, prioritizing value, functionality, and timely delivery.

4. Participate in administrative tasks such as payroll inputs, shift tracking, and vendor invoicing.

5. Help maintain organized documentation for compliance, insurance, and resort operations.

Who We're Looking For:

You're not afraid to roll up your sleeves. You've got a background in hospitality, particularly in food & beverage or hotel operations, but your real skill is your ability to

wear multiple hats

and keep things moving forward, no matter what's thrown your way. You thrive in environments where no two days are the same. You're adaptable, energized by a challenge, and you don't wait around to be told what to do.

This role is for someone who:

Craves the chance to

help build something from scratch

Enjoys

immersive, hands-on roles

in nature-based destinations

Has

experience juggling multiple departments

(F&B, housekeeping, guest services, facilities)

Can

lead, coordinate, troubleshoot, and inspire,

even with a small and evolving team

Understands that flexibility and being hands on is key, especially during the early days

Requirements:

3+ years of progressive leadership experience

in hospitality management, ideally in boutique resorts, lodges, or high-end retreat settings.

Strong Food & Beverage background

, comfortable supporting culinary teams, managing service standards, overseeing menu planning, and ensuring cost control.

Previously culinary and cooking experience (2+ years)

- asset

Proven track record of managing

small, dynamic teams

, with the ability to lead from the front in a hands-on capacity.

Experience building or scaling operations from the ground up, with a

solutions-oriented mindset

and ability to thrive in evolving environments.

Familiarity with

AHS, AGLC

, and other hospitality compliance and health/safety regulations in Alberta.

Confident in

event coordination, group logistics

, and delivering exceptional guest experiences tailored to varying audiences.

Excellent organizational skills and ability to manage

multiple departments

, timelines, and operational priorities simultaneously.

Comfortable working in a

remote or rural setting

, with flexibility around scheduling, duties, and wearing many hats in the early stages.

Financial literacy, including basic

budgeting, cost tracking, procurement, and vendor management

.

Collaborative communicator who can effectively liaise with ownership, design teams, vendors, and consultants.

Tech-savvy and able to work with scheduling, payroll, and project management tools.

Class 5 driver's license and access to reliable transportation preferred.

What We Offer

Compensation:

$62,000-$70,000/year (based on experience and qualifications)

Perks & Benefits:

Free on-site private accommodation for duration of employment (no rent or housing expenses)

Staff meals during shifts

Contract flexibility with opportunity to renew

Live and work in one of Alberta's most scenic natural locations

The chance to be part of an exciting and meaningful hospitality launch project from day one

Benefits plan

To Apply:

Salopek HR will be supporting Goldeye with the recruitment process. One of Salopek's associates will only reach out to qualified candidates for this position. Thank you for your interest.

Job Type: Full-time

Pay: $62,000.00-$70,000.00 per year

Additional pay:

Bonus pay Retention bonus
Benefits:

Discounted or free food Housing allowance
Schedule:

Monday to Friday Weekends as needed
Work Location: In person