Job Description

Company Description

• Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Discounts while using our resort\xe2\x80\x99s Food & Beverage Outlets, Fitness Centre, and Spa
• Automatically added to our resort\xe2\x80\x99s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

We invite you to bring your warm, engaging customer service to help foster the health and wellbeing of our guests and colleagues as you rotate through the different areas of our Resort Activities department; the Boathouse, Kids Adventure Camp, Health Club, and Guest Activities. Whether our guests are adventuring, playing, swimming, or using the fitness center \xe2\x80\x93 the thoughtful attention you provide will make them feel welcome and valued.

Reporting to the Resort Activities Management team, responsibilities include but are not limited to:

Boathouse (Summer):

• Assist guests as they rent a canoe \xe2\x80\x93 taking payment, providing rules and basic canoeing instructions, helping guests into and out of the canoe
• Assist in coordinating and facilitating Sunrise Canoe Experiences
• Able to maintain a safe environment on the Canoe Dock and Lake for all Guests
• Ensuring canoes are in clean working order
• To adhere to all Environmental/Health and Safety policies and procedures as required
• Adhere to all environmental policies and programs as required

Rental Shop (Winter):

• Assist guests at the Ski Rental Shop including: Downhill Skis, Snowboards, Cross-Country Skis, Skates, Snowshoes and more.

Kids Adventure Camp:

• Organize activities and supervise up to 10 children ages 5 and up
• Assisting Conference Services and Special events with functions as needed
• Maintain a safe and fun environment for all children participating in activities

Health/Fitness Center:

• Welcome guests to the Health Club and ensure they have a safe and enjoyable experience
• Ensure the Health Club area is clean and well maintained with adequate supplies in pool area and change rooms
• Instruct guests in use of equipment and ensure safety regulations are adhered to in fitness/pool areas

Guest Activities:

• Facilitate activities for all guests, social activities, holiday events, walks, campfires, and more
• Assisting Conference Services and Special events with functions as needed
• Maintain a safe and fun environment for all guests participating in activities

Additional:

• Consistently offer professional, friendly and engaging service
• Field questions about the local area
• Comply with all the safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the hotel health and safety program
• Assisting with Special Events with functions as needed
• Other duties as assigned

Qualifications

• Previous experience in recreation, health club & pools, sport rentals, child care or a similar environment will be an asset
• Must possess outstanding guest service skills, including professional verbal communication skills
• Interest in health and physical activity, nature enthusiasts
• Outgoing, friendly and professional personality
• Retail or cash handling experience an asset
• Certification in CPR and First Aid required by beginning of contract
• Highly responsible and reliable, demonstrating initiative as required
• Proven ability to work well under pressure in a fast-paced, team-based environment
• Ability to meet the physical requirements of the role, including:

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Capable of lifting and moving canoes (90 pounds+)
• Capable of pushing pool towel bins (90 pounds+)
• You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Visa Requirements: Applicants must be legally eligible to work in Canada.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day,
making sure that work brings purpose to your life, so that during your journey with us, you
can continue to explore Accor\xe2\x80\x99s limitless possibilities

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That\'s why you\'ll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London\'s The Savoy, New York\'s The Plaza, and Shanghai\'s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor