Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.
Are you a Social Work Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.
Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.
Currently, Bissell Centre is looking for an individual wanting to join our
Housing
team. Are you ready to be a
Residential Support Worker
and make an impact in our community?
The Residential Support Worker (Hope Terrace House), under the direction of the Team Lead is responsible for supporting and encouraging residents living at the Hope Terrace House. This is a sleep shift and duties including maintaining a safe overnight environment, doing regular wellness and safety checks and responding to emergent needs.
Residential Support Worker - Sleep Shift, Hope Terrace House
The RSW is responsible for having a good working knowledge of resident care plans as laid out by the Care Team. The RSW will support and hold residents accountable to completing their agreed upon care plan. They will utilize a holistic approach by incorporating emotional, spiritual, mental and physical wellness through a client-centered and trauma informed approach. They will develop positive communication and rapport with residents. Conflict resolution is an integral part of the RSW role. Due to the nature of the position the RSW
will occasionally experience behavioural escalations from and between participants and will work through these incidents, in collaboration with the Hope Terrace Care Team, to come to healthy resolution.
This position requires individuals who are willing to work overnight (11 pm to 7 am) on a 365 rotating shift rotation which includes holidays and weekends.
Duties and Responsibilities
Program Delivery
Staff may rest on site, but must be available to respond as needed. Safety checks throughout the night are required.
Facilitate and promote a team focused philosophy that leads to a positive work environment.
Support the work of the Hope Terrace Care Team; this includes keeping accurate records and executing strategies designed for each resident.
In collaboration with the team, ensure Orbit charting and forms are completed on time. Ensure all incidents are documented.
Implement strategies that support residents in meeting the goals laid out in their care plan.
Provide practical assistance to residents that enhance daily living skills, foster accountability and overall well-being.
In collaboration with Hope Terrace Care Team, assist participants in pest control, hygiene management, apartment maintenance, and daily living skills as needed.
Provide de-escalation, resident/roommate mediation and conflict solutions
Perform other building and/or program duties as required.
General and Administrative
Maintain accurate written case file notes, tracking, computer records, update program databases (Orbit), program information, and critical incident reports within established time standards
Maintain accurate expense logs for reimbursement
Participate in probationary and annual performance reviews
Complete daily shift tracking as required
Attend scheduled staff and supervision meetings
Perform other duties as required
Financial
Collect payments from residents for rental insurance, rental payments, and the like.
Qualifications
Education and Experience
Degree or Diploma in Human Services
Minimum of one-year related employment experience e.g., high-risk populations, Fetal Alcohol Spectrum Disorder, Supportive Housing Experience
Knowledge, Skills and Abilities
Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational, problem-solving, reliable and advocacy skills
Familiar with issues of poverty, houselessness, and Edmonton's urban core
Familiar working with high-risk populations and an understanding of Aboriginal cultures, history, and current issues
Knowledge of Recovery informed approach, FASD Informed approach, Client-Centered approach, Trauma Informed Practice will be considered an asset
Strong active listening skills will be considered an asset
In-depth knowledge of Indigenous practices and culture will be considered an asset
Ability to speak Cree, Blackfoot, Michif, Inuit or Dene will be considered an asset
Conditions of Work
Rotating shift work: 4 shifts on, 4 shifts off
Hours of work: 11pm - 7am (sleep shift) Able to rest on site, but must be available to respond if needed.
Opportunities to work casually on the evening shift if interested.
In person position in Edmonton, Alberta
Personal Characteristics
The
Employee
should demonstrate competence in all of the following:
Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Screening Requirements
Criminal Record Check
CWIS Check
Training Requirements
Standard First Aid and CPR
Conflict Into Calm Training
Suicide Prevention
Overdose Prevention and Harm Reduction Training
The above-noted training must be completed during the first three months of employment.
HOW TO APPLY
Interested candidates are invited to submit their resume and cover letter to:
jcajala@bissellcentre.org
.
We thank all applicants for their interest. However, only candidates selected for interview will be contacted.
As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre's response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.
Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Benefits:
Casual dress
Company events
Dental care
Extended health care
On-site childcare
On-site parking
Paid time off
Language:
English (preferred)
Work Location: In person
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