Job Description

WHO WE ARE

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Are you a

Social Work Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join our

Housing

team. Are you ready to be a

Residential Support Worker

and make an impact in our community?

ABOUT THE ROLE

The Residential Support Worker (Hope Terrace House), under the direction of the Team Lead is responsible for supporting and encouraging residents living at the Hope Terrace House. They are required to support and provide activities of daily living support. The RSW is also responsible for having a good working knowledge of resident care plans as laid out by the Care Team. The RSW will support and hold residents accountable to completing their agreed upon care plan. They will utilize a holistic approach by incorporating emotional, spiritual, mental and physical wellness through a client-centered and trauma informed approach. They will develop positive communication and rapport with residents. Conflict resolution is an integral part of the RSW role. Due to the nature of the position the RSW will occasionally experience emotional escalations from and between participants and will work through these incidents, in collaboration with the Hope Terrace Care Team, to come to healthy resolution.

This position requires individuals who are willing to work on a 365 rotating shift rotation which includes holidays and weekends and can include nights.

Duties and Responsibilities Program Delivery

Implement strategies that support residents in meeting the goals laid out in their care plan

Facilitate and promote a team focused philosophy that leads to a positive work environment.

Support the work of the Hope Terrace Care Team; this includes keeping accurate records and executing strategies designed for each resident.

Advocate for the needs of residents with community resources, income supports, medical concerns etc.

In collaboration with the team, ensure Orbit charting, tracking and forms are completed on time.

Provide support with residents community outreach. This includes occasional transportation to appointments and community integration.

Provide practical assistance to residents that enhance daily living skills, foster accountability and overall well-being.

Initiate and lead programming for house residents

In collaboration with Hope Terrace Care Team, assist participants in pest control, hygiene management, apartment maintenance, and daily living skills

Provide support for residents by assisting with appointment reminders, scheduling, and cancelling appointments, assist with navigating social service systems

Support management of the home including maintenance requests, monitoring cleaning and cooking weekly dinners.

Provide de-escalation, resident/roommate mediation and conflict solutions

Perform other building and/or program duties as required.

General and Administrative

Maintain accurate written case file notes, computer records, update program databases (Orbit), program information, and critical incident reports within established time standards

Maintain accurate expense logs for reimbursement

Participate in probationary and annual performance reviews

Complete daily shift tracking as required

Attend scheduled staff and supervision meetings

Perform other duties as required

Financial

Collect payments from residents for rental insurance, rental payments, and the like.

Qualifications Education and Experience

Degree or Diploma in Human Services

Minimum of one-year related employment experience e.g., high-risk populations, Fetal Alcohol Spectrum Disorder, Supportive Housing Experience

Knowledge, Skills and Abilities

Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational, problem-solving, reliable and advocacy skills

Familiar with issues of poverty, houselessness, and Edmonton's urban core

Familiar working with high-risk populations and an understanding of Aboriginal cultures, history, and current issues

Knowledge of Recovery informed approach, FASD Informed approach, Client-Centered approach, Trauma Informed Practice will be considered an asset

Strong active listening skills will be considered an asset

Class 5 drivers license preferred

In-depth knowledge of Indigenous practices and culture will be considered an asset

Ability to speak Cree, Blackfoot, Michif, Inuit or Dene will be considered an asset

Conditions of Work

Rotating shift work: 4 shifts on, 4 shifts off

Hours of work: 2pm - 12 am

Opportunities to work casually on the night shift (sleep shift) if interested.

In person position in Edmonton, Alberta

Personal Characteristics

The RSW should demonstrate competence in all the following:

Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.

Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization

Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.

Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.

Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.

Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.

Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.

Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.

Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

Criminal Record Check

CWIS Check

Training Requirements

Standard First Aid and CPR

Conflict Into Calm Training

Suicide Prevention

Overdose Prevention and Harm Reduction Training

The above-noted training must be completed during the first three months of employment

HOW TO APPLY

Interested candidates are invited to submit their resume and cover letter to:

dvanderstoel@bissellcentre.org

.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre's response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Job Types: Full-time, Permanent

Pay: From $21.94 per hour

Benefits:

Company events Dental care Extended health care On-site childcare On-site parking Vision care
Work Location: In person