Job Description

Job Title Residential Sales Support Representative (Hybrid Opportunity)

Who are we?

Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.

Here\'s what you can expect from us:

When you\'re a part of our team, you\'ll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That\'s why we\'re dedicated to investing in our employees\xe2\x80\x99 potential, so that they can reach their career goals.



What you can expect in a typical day:
We have an exciting opportunity for a Residential Sales Support Representative to join our team in Saint John, New Brunswick. Reporting to our Residential Sales Support Team Leader, the key focus of this role is supporting account set-up for our residential customers across both Eastern Canada and New England,

What we offer:

• Competitive salary, bonus and pension plan
• Flexible benefits, including a Health Spending Account
• Hybrid Work Opportunity \xe2\x80\x93 flexible work model that supports a blend of in office and remote
• Wellness support, including annual wellness allowance and paid personal care days
• Paid vacation and vacation purchasing
• Personal and professional development opportunities
• Named one of Canada\xe2\x80\x99s Top 100 Employers for seven consecutive years

Your Roles and Responsibilities:

• Achieve set targets for customer retention and customer satisfaction
• Work cohesively with the Sales and Easy Move team setting up accounts for new customers and take overs within 24 hours
• Adhere to delivery processes and ensure site inspections are booked for all new accounts
• Adhering to priority time frames when setting up new accounts and following up with the customers to advise on delivery and service dates
• Escalate service/delivery dates when necessary
• Help to manage reacquires
• Support special project initiatives focused on business growth

Professional skills

• Demonstrated understanding of the sales environment and our products
• Very strong customer service focus with high ownership of your responsibilities and commitments to stakeholders
• Must be able to handle multiple tasks with strong attention to detail
• Must be able to work in a fast-paced environment
• Ability to organize and prioritize workload

Travel

• Travel is not a requirement for this position.

Education and experience

• University degree in Business Administration or Commerce preferred.
• 5+ years\xe2\x80\x99 experience in sales/marketing or customer service.
• Proficient with MS Office.
• Must have experience using ADD Energy software.

Job Requirements - Work Experience

Job Requirements - Education

Location Saint John, NB

Irving Oil